Overview

What is SeatGeek?

SeatGeek is a ticket search engine. We enable consumers to get the best deals on tickets to live events. Using SeatGeek, you can easily search millions of ticket listings from dozens of different ticket sellers, all in one place. Additionally, SeatGeek’s Columbus event discovery engine provides personalized event recommendations for events near you and allows you to purchase tickets for those shows directly on SeatGeek. Founded in 2009, SeatGeek is a venture-backed company located in New York City. Check out our about page for additional details.

What sites do you search?

We include every major (and many minor) secondary market ticket sellers, including StubHub, TicketsNow, TicketNetwork, Ticket Exchange, RazorGator, TicketCity, ViaGoGo, Empire Tickets, eBay, and dozens of ticket broker sites. Except for eBay, all of the sellers we aggregate have 100%+ money-back guarantees, so you can buy without fear of fraudulent tickets. The prices you see on SeatGeek are "all-in" prices, meaning they include the fees and estimated shipping charged by the seller or marketplace. That makes it easier to compare tickets apples-to-apples.

What types of events are on SeatGeek

SeatGeek lists tickets for thousands of live events in North America, including NFL, MLB, NBA, NHL, as well as concert and theater tickets. We also list tickets for college football, tennis, UFC, comedy shows and more. We even list tickets for select non-profit performing arts groups. And if there's an event that we don't have listed that you think we should have, let us know via Twitter or Facebook or email.

Is SeatGeek at ticket broker?

No. SeatGeek does not buy, sell or set prices for tickets.

How much does SeatGeek cost?

SeatGeek is 100% free -- we don't charge any fees whatsoever. Our goal is to help you save money. In some cases we earn money by referring users to partner sites, but this comes at no cost to you.

Does SeatGeek have an affiliate program?

Yes, contact nihar@seatgeek.com with business development inquiries. We offer an easy to implement localized ticketing widget, scores and schedules pages, and custom ticketing solutions. For more details, check out this detailed post about our affiliate program for concerts and sports.

Can I sell tickets on SeatGeek?

SeatGeek is a ticket search engine and not a secondary ticket marketplace. Thus, individual sellers cannot list directly with us, instead they should list tickets on any of our ticketing partner websites and those tickets will appear on SeatGeek. However, if you are a ticket broker with your own website, we can list your tickets and drive users to your checkout page to complete the purchase. More information about our broker cost-per-click program and how to upload your inventory is available here.

Using SeatGeek

Where do I get started?

Use the search box in the upper right of the page to search for your favorite artist, team, venue, or city. Additionally, sign up for a free SeatGeek account in order to receive personalized event recommendations via our Columbus event discovery engine

What do I do if the event I am looking for does not show up when I search?

Make sure you have spelled the team or artist name correctly. If you are still having problems, it is likely that we are not currently offering tickets for the event you are looking for. Shout out to us on Twitter to let us know or shoot us an email. We are constantly updating our database and can add new events in response to user demand.

What is Deal Score™ and what is it telling me?

Deal Score™ is SeatGeek’s proprietary system that provides a way to make simple apples-to-apples comparisons between a set of ticket listings for a given event. Deal Score™ assigns a 1 to 100 value score to every ticket listing in the stadium, weighing a bundle of factors from price and row location to expected sightlines and broader ticket availability. Deal Score™ provides an easy way to judge whether a given ticket in the stadium is a “good deal” or not, and to compare listings from all parts of the stadium. For additional details check out our blog post of how to identify ticket deals with Deal Score™.

How is the Deal Score™ calculated?

Disclaimer: the description below is simplifies a lot of the math involved, but gives the general gist of the calculation. SeatGeek's model assigns it an "expected" price to every row in every stadium. This expected price is based on a number of factors, including long-term historical prices for each section, the row location, and the angle to the field. The Deal Score also considers the number of tickets available in the listing (to account for the fact that, for example, single-ticket listings are less desirable than two-ticket listings). Then, for each ticket we compare the actual price to the expected price and look at the deviation as a percentage of the expected price. The tickets with the biggest deviations are ranked as the best deals. The Deal Scores are then assigned by attaching the deviations to an appropriate distribution.

Where do I get my tickets after I make a purchase?

SeatGeek aggregates tickets from all the major ticket sites that have various options ranging from electronic delivery, mail delivery, etc. If you are unsure about how you will be receiving tickets, contact the specific partner website the tickets were purchased from.

Columbus

What is Columbus?

We often hear that the #1 reason that people do not purchase event tickets is because they simply don’t know what games, concerts and shows are going on. We created Columbus to address this. Columbus is an event discovery engine which generates a calendar full of personalized, local event recommendations based on your favorite artists, teams and performers. Your Columbus calendar appears on the SeatGeek home page when you are logged into the site, and you can easily click on your recommended events to see all of SeatGeek’s listings for the event and purchase your own tickets to the event. Using Columbus is easy and free; sign up here.

How does Columbus figure out what events I might like in my area?

Columbus takes inputs from a variety of sources—from Facebook preferences to the artists and bands you provide when you first set up your Columbus account—to establish the core set of performers you like. Using that base group, the Columbus algorithm identifies teams or artists similar to you favorites, and then searches for when performers in this broader group are playing in your town. Best of all, the more that you use Columbus, the more accurate its recommendations become, as the algorithm will self-correct its recommendations based on which types of events you view and purchase tickets for.

How do I access Columbus?

Columbus will appear on the SeatGeek homepage whenever you are logged into the site. Don't have a SeatGeek account? No worries - it's free and easy to sign up. Go here to get your SeatGeek account and Columbus calendar set up.

Privacy

Will you sell my data or e-mail address?

No. We hate spam and take user privacy very seriously.

Do you have a privacy policy?

Yes. Check out our Privacy Policy for details.

Miscellaneous

Will I get a refund if there is an event cancellation?

For playoffs, or other conditional events, the ticket provider will often offer a refund when it is determined that the specific game will not be played. You should review the ticket providers' websites for their refund policy.

What if I want to cancel an order or there is a problem with my tickets?

SeatGeek aggregates tickets, but we do not sell them. If there is a problem with your order, contact the ticket provider directly.

What should I do if I cannot find an answer to my questions in the FAQs?

If you are still having problems, you can reach out to us directly via Twitter, Facebook, or email. We'd love to chat with you.