SeatGeek is a ticket search engine that helps people find the best deals on sports, concert, and theater tickets. As we have grown, the number of customer support inquiries we receive has increased substantially, such that they can no longer be handled informally by existing employees. You will be the first person at SeatGeek to focus exclusively on customer support. You will handle incoming customer support inquiries and make sure that customers get the help they need.
Due to the nature of this job, we can be flexible about when and where you work. Initially, we are targeting a part-time hire who will work 16 hours per week. We are open to the potential of hiring someone remote who works from home. You will need to be available two days per week during the standard work day (e.g. 10-6).
Required Skills & Experience
- Excellent written and oral communication skills
- Patient, compassionate, and consummately helpful
- Computer literate--able to fluidly use office productivity software and conduct internet research
- Answering all customer support queries thoroughly and professionally
- Handling idiosyncratic office tasks as they arise
- Compensation: $12 — $13 per hour, depending on experience
- Flexible work schedule. Initial workload will be 16 hours per week. You will need to be available two days per week during the standard work day (e.g. 10-6).
- We're open to the possibility of hiring someone who works remotely
How to Apply
- The applications process is a bit non-traditional. We ask applicants to complete a quick Excel challenge. The test file is located here: http://furious-sunrise-2859.herokuapp.com. Instructions are located within the file.
- Once you have completed the challenge, please email the Excel file and your resume to firstname.lastname@example.org. There is no need for a separate cover letter attachment--any material that would normally go in a cover letter can be included in the body of the email.
- Please note that using Excel is not a meaningful component of this job. So why the Excel challenge? We believe that applicants who do well on the challenge are more likely to be smart, computer literate, and good at following instructions.