Frequently Asked Questions

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What is SeatGeek?

SeatGeek is a search engine for finding tickets to live events. You can use SeatGeek to find tickets to concerts, sports, Broadway and comedy shows — pretty much any kind of local, ticketed performance. Like other search engines, SeatGeek searches for tickets all over the web, which means that you'll see far more results and find better deals than if you tried searching only one or two sites on your own. SeatGeek will help save you both time and money in your search.

Can I use SeatGeek on my mobile device?

Yep! If you're an iPhone or iPad user, you can download the SeatGeek app from the App Store. If you're an Android user, go to Google Play. There's more about the SeatGeek mobile apps here.

Don't forget, you can also visit seatgeek.com from any mobile web browser. We've built a pretty nice mobile-optimized site.

How do I register for a SeatGeek user account?

Visit seatgeek.com/#register or click the 'Sign Up' button at the top of any page on SeatGeek.

Why should I register for a SeatGeek user account?

Creating a SeatGeek user account is the best way to ensure that you don't miss out on the great events happening around you. After logging in to SeatGeek:

  • Send tickets to your friends as a gift or charge a price, totally free!
  • Sell your tickets on the SeatGeek Marketplace, with a few clicks and you’ll be selling like a pro
  • You can use our tracker feature to track performers and events and be notified when there are new or upcoming games or dates
  • We'll send you periodic email alerts showing you changes in ticket price so you can time your purchase right
  • SeatGeek can use your tracking information to make recommendations for you about new artists that you may not have heard of or remembered to track

You can read more about each of these features below.

What is the secondary ticket market?

The tickets you see on SeatGeek have all been listed on secondary market websites. This means that the tickets are being re-sold after already having been purchased once from the official box office (a.k.a. the primary market). Sometimes this happens when individual consumers buy tickets to an event and a conflict arises that prevents them from attending. Many people — ticket brokers — make a business out of buying tickets as soon as they become available on the primary market and then angling for a profit by reselling them on the secondary market (with no intention of attending the event themselves).

Secondary market ticket prices are far more dynamic than primary market ticket prices, and can often fall below face value. Or, if primary market tickets are underpriced or hard to get, secondary market tickets prices may exceed face value. Importantly, you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out.

I think I entered the incorrect email/shipping address, how can I change it?

If you haven't received any email communication from your vendor, there maybe a typo in your email address! Luckily, this is an issue that's easily resolved. Reach out to the vendor directly and they should be able to update that information and resend any information you may've missed. Find a list of the vendors below:

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to update your information.

How do I change my SeatGeek email preferences?

While logged in, visit seatgeek.com/account. You can also find this page by hovering over your name, picture, or email at the top of any SeatGeek page and clicking "Account Settings". Once there, look for the "Email" section. You can subscribe to or unsubscribe from a few different categories of email by checking the boxes and clicking the button to "Update Your Subscriptions".

How does SeatGeek make money?

When you find tickets that you like on SeatGeek and you buy them, you're purchasing them from the website that originally listed them. These websites can tell whenever a new customer has arrived from SeatGeek, and they are usually willing to pay us a small amount afterward for every new customer that we refer to them.

Who's behind SeatGeek?

SeatGeek was founded in September 2009 by Jack Groetzinger, Russell D'Souza and Eric Waller and is made in New York City by the talented folks you see on our Team page. You can also find a short list of SeatGeek investors on our Press page at seatgeek.com/press.

Can I trust all the sellers whose tickets are listed on SeatGeek?

Yes. All the websites and marketplaces whose tickets are listed on SeatGeek have 100% (or better) guarantees that they offer, for example, if they fail to fulfill an order in time for an event, or if an event is cancelled.

How safe is my private data with SeatGeek?

Very safe. We hate spam and assume that you do too. With that in mind, we'll never sell or share your email address or other personal information. You can read our full privacy policy here.

Where can I read SeatGeek's Terms of Use?

You can read SeatGeek's Terms of Use here.

How do I contact SeatGeek?

You can contact SeatGeek any time by emailing hi@seatgeek.com, tweeting at or DM'ing us @SeatGeek or dropping us a line on Facebook.

Where do I enter my SeatGeek promo code?

Instructions on how to enter the promo code for all platforms are found https://seatgeek.com/promo-code

My promo code isn't applying at checkout?

SeatGeek promo codes are issued as rebates and not discounts due to the fact that SeatGeek is not processing your transaction. We’re more than happy to get your rebate processed for you.

Please visit: https://seatgeek.com/rebate-claim, enter your information, and we’ll get your rebate sent out right away.

Why haven't I received my rebate yet?

Since we cannot directly credit your account, processing and sending rebates is not instant. Please allow 7 business days for PayPal payment and 14 days for payment by check.

Rebates are valid for new user's first purchases only. Limit one per individual. Attempts to claim multiple rebates will not be honored.

How do I contact someone about a question or problem with my order?

If you have questions about a ticket order or delivery, your first step should be to contact the seller directly.

Your order confirmation email likely contains some clues about how to contact the seller about your order. The transaction record on your credit card statement may also include a contact phone number. In case it helps, we've also put together a handy list of contact information for markets whose tickets most commonly appear on SeatGeek:

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

Note: SeatGeek doesn't own or sell tickets, handle payments, or fulfill or ship orders, so we don't have insight into ticket orders or deliveries.

Where are my tickets?

The speed with which you receive your tickets can depend on (a) the policy of the seller from whom you purchased the ticket, (b) what kind of ticket you purchased, and (c) how near/far in the future your event date is. Most sellers provide delivery information during checkout and/or in order confirmation emails. If you want more information, you should contact them directly and ask.

Electronic tickets (a.k.a. "e-tickets") can usually be sent to you as an attachment in an email from the seller. Because of this, they tend to have the quickest delivery times

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you're only interested in seeing e-tickets during your search on SeatGeek, just check the "E-tickets only" checkbox at the top of any event page.

What are the seat numbers for my tickets?

All of our ticket information comes directly from vendors. They don't always specify seat numbers, and we can only display the information they provide. We can assure you that all tickets within the same listing will be right next to each other, unless otherwise stated in the ticket notes (i.e. piggyback, across aisle, etc). You're welcome to contact the vendor directly, as they may be able to give you a bit more information about this listing. Their name will be next to the ticket price on the main event page, and you can find their contact information here:

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

Will the seats/tickets I bought all be next to each other?

Yep. All tickets on SeatGeek that are part of the same listing are adjacent to each other, unless otherwise stated in the seller's notes.

I bought tickets to an event that's only a few days away, but I haven't received my tickets. What should I do?

To troubleshoot or check on the status of an order or delivery, you should contact the seller from whom you purchased the tickets. You may also want to check your email program's spam folder to make sure no important updates from the seller have mistakenly been trapped there.

It looks like I got the incorrect tickets, how can I fix this?

If the tickets that were delivered to you look different than the ones you ordered, please reach out to your vendor right away. Your purchase is protected by the SeatGeek guarantee and your vendor will work with you to get you the correct tickets. You can find the vendor contact information below:

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to locate the correct tickets.

How will I receive my tickets?

Tickets bought on SeatGeek can arrive in a variety of ways. Both e-tickets and traditional paper tickets are available for many events. The delivery method for your order will be clearly listed on the checkout page so you know just what to expect before you buy. Don't want to wait for tickets to arrive in the mail? If you're on the hunt for e-tickets, you can set your search preference to e-tickets only while viewing an event page to show the best options that fit your needs.

Why do my tickets have someone else's name on them?

It’s very common for a ticket purchased on SeatGeek to have someone else’s name on it. This is usually the name of the person who originally purchased the ticket from the event box office (i.e. the primary market). By the time you see the ticket, it has been re-sold by that person at least once. Regardless of how many times a ticket changes hands, the name on it will not change.

Don’t worry. The name on your ticket has no bearing on whether you will be admitted to the event. The barcode is the only important piece of information on your ticket that will be scanned at the entrance.

Did my order go through?

When you order tickets through SeatGeek, the vendor sends a series of email communication to you with important updates. We also help you keep track of your order's status in the My Tickets section of your account. Please check in both places to check the status of your order. If you haven't received any emails, check your spam folder or reach out to your vendor about possibly updating your email information. You can find the vendor contact information below:

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to locate the correct tickets.

Can I get a refund for tickets I found and purchased using SeatGeek?

You may be able to. Your best first step is to contact the seller from whom you purchased your tickets. Almost all the sellers and websites whose tickets are listed on SeatGeek have a 100% (or better) guarantee covering common circumstances such as event cancellations. SeatGeek does not offer refunds for tickets found and purchased using our site.

Why can't SeatGeek offer refunds on tickets?

In the same way that you would not expect a refund from Google for a bad search result, SeatGeek also can't provide refunds for its search results.

SeatGeek doesn't own or sell any tickets. We search the web and show you everything that's available — for free. When you buy tickets, you're paying money directly to the seller on whose website SeatGeek found the tickets. You pay exactly $0 to SeatGeek. Because the tickets you bought were never ours and we didn't take any money during the transaction, we can neither take back the tickets nor refund the payment.

I can't complete the checkout process because of an error.

We've worked to make checkout as easy as possible here at SeatGeek. If you encounter an error during checkout you may want to try double checking the account information you've entered. You may want to enter alternative information or payment methods if the issue continues to persist. If the issue is not resolved by changing any of these factors, you may want to attempt purchasing tickets under a different listing for the same event. Alternatively, if nothing else works you can contact the vendor directly. Find the vendor contact information below:

Market Phone Email or Contact form
Last updated: February 2015
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 https://www.fanxchange.com/customer_support#contact
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to figure out the issue.

I want to cancel my order.

If you've ended up with tickets that you can not or do not want to use anymore, you'll want to review the terms and conditions of the vendor you purchased from before reaching out to them directly. In many cases, the vendors listing tickets on SeatGeek have 'all sales are final' policies. We created the SeatGeek Marketplace, to allow customer the opportunity to recoup their costs by listing their own tickets for sale. You can find more information here: seatgeek.com/sell

How do I find tickets using SeatGeek?

Find the search bar on any SeatGeek page and begin typing your query. Press enter or click the magnifying glass button to run your search. Chances are that you will quickly find the result you want within the autocomplete box that appears beneath the search bar as you're typing.

Our search box understands performer names ("Justin Bieber" or "Brooklyn Nets"), event names ("Book of Mormon" or "Super Bowl XLVIII"), venue names ("Staples Center"), city names ("Chicago, IL"), and even zip codes ("30342").

SeatGeek is an aggregate search engine. What does that mean?

Most ticket websites have their own search features for sifting through their tickets. But in order to see all available tickets for an event you're interested in, you'd need to visit and search hundreds of individual websites where tickets are listed. Nobody has time to do this on their own, so many customers end up settling for whatever deal seems good enough — without ever getting the full picture of what's available.

SeatGeek is the only aggregate search engine for tickets on the web. This means that we search hundreds of websites and pull all the results together in one place. So you can find better deals, save money, and feel much more confident about your buying decision.

Note: When you buy tickets using SeatGeek, you are not buying them from SeatGeek. We may have helped you search for and find a good deal, but your payment and your order go directly to the individual or business who owns the tickets (a.k.a. "the seller"). The seller receives, fulfills, and ships your order, and also provides customer support.

What kinds of things does SeatGeek aggregate?

SeatGeek finds tickets for all kinds of performances: concerts, sports, Broadway, comedy shows, and more. It searches hundreds of websites with secondary market ticket listings.

Sometimes ticket details on SeatGeek don't perfectly match details from the seller. Why?

As SeatGeek searches across the web for tickets, it has to consume ticket listing data from hundreds of third-party websites that can often be very different. Although our technology is very, very good at making sense of this ticket data, we can't guarantee that the results are always error-free. For this reason, we strongly encourage all our users to closely inspect ticket details on the seller's website before checking out.

Can I search for handicap-accessible seating using SeatGeek?

Unfortunately, no. We don't have reliable information about the handicap-accessibility of venues. We've found that this information changes frequently, so we recommend that you contact a venue directly to find out which seats are handicap-accessible.

What is Deal Score?

Deal Score is a number based on a fancy math calculation made by SeatGeek that tells you exactly how good a deal you're looking at. You can use Deal Score to quickly find the best deals, buy with confidence, and save money in the process.

How is Deal Score calculated?

We factor in lots of things while calculating deal score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are: historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.

Deal Scores are based on an absolute scale, meaning that a Deal Score of a higher number is always a better deal than a Deal Score of a lower number — even across different events.

What is a good Deal Score?

Deal Scores can range from 1 to 100. Deals at either end of this range are rare, but a 100 means that this is one of the best ticket deals on SeatGeek. Conversely, a 1 is a very, very bad deal.

At SeatGeek, we group tickets into several categories based on their Deal Score:

Deal Score Category
Above 88Amazing
Above 68Great
Above 50Good
Between 40 and 50Okay
Between 30 and 40So-so
Less than 30Bad
Less than 15Awful

What does a blue dot or blue Deal Score mean?

Blue is the color assigned to ticket listings for which Deal Score cannot be calculated. This usually happens when SeatGeek can't make sense of the ticket information that is provided on the seller's website. (For example: non-standard section names or numbers.) A blue dot or Deal Score doesn't necessarily signify a bad deal — just that SeatGeek doesn't know enough to give a good answer.

I really like math. Can I learn more about Deal Score?

We've written about Deal Score several times on the SeatGeek blog. Here's the first half of a great two-part article by Steve, the chief data scientist behind Deal Score.

What is SeatGeek's "tracker" feature?

Tracker is a list of your favorite artists, teams, and upcoming events. When you track a performer or event on SeatGeek, we use it to…

  1. notify you of relevant things like just-announced shows or drops in ticket prices for events that you want to attend
  2. make recommendations about other artists and events in your area that we think you'll like

How do I adjust my tracker settings?

You can view, add, or remove artists or events from your tracker list at seatgeek.com/account/tracker. You can also track performers and events on SeatGeek by clicking the "Track" slider near the top of performer and/or event pages.

Can I use my phone to get into the event?

You can now use the SeatGeek app to enter easily at hundreds of stadiums, arenas and theatres. This means that, depending on which event you're attending, you may be able to use your phone to get in - no printing required! When your e-tickets are delivered in the app, you can view them in the my tickets section to make sure they are valid for use on a mobile device. When you arrive at the event, simply pull up the ticket barcode in the app, and you're good to go.

Some venues do require that you print your tickets before arrival - so make sure to check for any instructions that will appear in the app and via email. If you still aren't sure what type of ticket your venue will accept, you can always contact our customer support team for instant answers!

My tickets say "Not valid for entry via mobile device", what's up with that?

Some venues will print this on the ticket to discourage people from zooming in on the tickets pdf on their phone.

This doesn't mean that the venue will not allow the use of the mobile entry barcode through the SeatGeek app. If the barcode is generated and displays in the SeatGeek app, you'll be good to go!

How do I add tickets to SeatGeek?

You can upload e-ticket PDFs on seatgeek.com and in the iOS app. Visit “My Tickets” on your computer and you'll see a box near the top of the page with some more information to help you get started. On iOS, head over to the “My Tickets” tab where you'll find a helpful “Add” button in the top right corner.

What kind of tickets can I add to SeatGeek?

You can upload original e-ticket PDF files that come directly from the vendor. Good examples:

  • You purchased e-tickets from another site and received an email with a PDF file containing your e-tickets
  • Your friend bought e-tickets to a show and sent you a PDF file containing your e-ticket

We don’t currently support uploading the following:

  • Scans or photos of paper tickets (even if saved as a PDF file)
  • Tickets for events in the past
  • Tickets for events that aren't already on SeatGeek (you can search with the box in blue navigation bar at the top of this page)

Note: e-tickets you’ve purchased on SeatGeek should automatically appear in “My Tickets” in the SeatGeek app and website.

What are the benefits of adding a ticket to SeatGeek?

Adding an e-ticket to SeatGeek lets you use your mobile device as your ticket to events that support mobile entry. Adding tickets to SeatGeek also makes it easy to send the ticket to someone else or list for sale on the SeatGeek Marketplace.

What does it mean to “Send” tickets?

Sending a ticket to someone on SeatGeek is just like giving or selling someone a paper ticket, except that it’s electronic, happens instantly, and you can automatically charge money for a ticket if you wish.

When would I want to send tickets?

Sending tickets is useful in many scenarios. You might send a ticket to a friend so that she can meet you inside the venue or if you have an extra ticket to an event and can no longer use it.

How long will it take before I get paid?

After the recipient accepts your tickets, you should get paid in 2-5 business days.

Does SeatGeek charge any fees when I send tickets with an included price?

Nope!

Which tickets can I send on SeatGeek?

You can upload original e-ticket PDF files that come directly from the vendor. We don’t currently support PDFs of tickets that are scanned in. E-tickets you’ve purchased on SeatGeek should automatically appear in “My Tickets” in the SeatGeek app and website.

Can I send tickets to someone who doesn’t have the SeatGeek app?

Yes. When they accept the tickets, they’ll see instructions on how to download their tickets.

Can I undo sending a ticket after someone has already accepted it?

No. Once you send tickets to someone and that person accepts, the tickets have been transferred to that person's account. However, you can cancel sending if the recipient has not yet accepted the tickets.

How do I list tickets?

You can list tickets by visiting the “My Tickets” tab on our website, viewing the ticket details for a specific event, and clicking the “Sell Tickets” button. If the tickets you want to sell are not currently in your SeatGeek account, you can learn how to add tickets to SeatGeek.

Does SeatGeek charge a fee for listing and selling tickets?

Listing tickets on SeatGeek is completely free. When your tickets are successfully sold, we take a 15% fee off of the purchase price. For example, if you sell 1 ticket for $100 you’ll be charged a $15 fee and be paid $85.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your Venmo or bank account.

See also:

How do I deactivate my listing?

To deactivate a listing, visit the “My Tickets” tab on our website and view the ticket details for the event you’d like to deactivate your listing from. Once on the ticket detail view, click the “Delist Tickets” button in the history section. You will be prompted to confirm your deactivation.

How do I edit my listing?

If you’d like to adjust the price on your SeatGeek Marketplace listing, you can visit the “My Tickets” tab on our website and view the ticket details for the listing you’d like to modify. Update your listing with the desired price in the designated field. If you’d like to change the quantity of your listing, we recommend deactivating your tickets (see “How do I deactivate my listing?”) and creating a new listing with the updated quantity.

What is a payout?

A payout is the money that SeatGeek sends you after your tickets sell.

What is a payout method?

A payout method is the way we’ll pay you. We currently support two payout methods: your bank account or your Venmo account. At the moment, we can only support payouts to bank and Venmo accounts in the United States.

What is Venmo?

Venmo is an online service for sending and receiving money that you can use to get paid for selling tickets on SeatGeek. You can use it with a mobile phone number and/or email address. Learn more about Venmo.

How do I add a payout method?

To add a payout method go to your Account Settings page and navigate to the Payment & Shipping tab. This is also where you can edit your payout method in the future. If you do not have a payout method selected the first time you sell tickets you will be prompted to add a payout method.

How many payout methods can I add?

You can currently only add one payout method to your account. You can edit your payout method by visiting your Account Settings page and navigating to the Payment & Shipping tab.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your Venmo or bank account.

Can I change my payout method?

You can. However, it's important to remember that the active payout method at the time a payout is released is where the money will go. For example, you might have your bank account set up as your payout method today, and you sell tickets to an event happening 3 months from now. If you change your payout method to a Venmo account between now and the event you sold tickets for, the payout for that sale would go to your Venmo account.

Why was I paid a different amount than I expected?

It is possible for payouts that happen at similar times to get grouped together, so you may notice this if you make multiple sales for events that happen on similar dates.

I'm having trouble adding a payout method.

If you're having trouble entering a payout method successfully, you may want to try an alternate account. If the issue persists, please contact your bank to make sure your account is in good standing. If the issue is not resolved by any of these solutions, you may want to use a different bank or venmo account by changing it in your settings.

What are SeatGeek recommendations?

Based on your preferences and the preferences of other SeatGeek users with similar tastes, SeatGeek makes predictions about artists and concerts that we think you'll like and/or that you might have forgotten to track on your own.

What influences the recommendations that SeatGeek makes for me?

Actions you take on SeatGeek (e.g. tracking or buying a ticket to a concert) and on other networks (e.g. liking a band on Facebook or listening to a song on Spotify or Last.fm) give us clues about what types of things you like. We use these signals to tailor artist and event recommendations just for you.

You can explicitly tell us which artists and events you're interested in by adjusting your tracker settings at seatgeek.com/account/tracker.

How can I improve the recommendations that SeatGeek makes for me?

To help us make more relevant recommendations, all you need to do is track more artists.

Are SeatGeek recommendations available in an API?

They sure are. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Where does SeatGeek get its venue maps?

SeatGeek's venue maps are all homemade. We were disappointed with the quality of venue maps that we saw on other ticketing sites and even on venues' own websites, so we decided to design and build better ones ourselves. We're constantly working to cover new venues and add new features to the maps to make them even more useful.

Why don't all venues have maps?

We've spent a lot of time designing and making the venue maps on SeatGeek, but we haven't covered every venue just yet. It's only a matter of time…

What do the multi-colored dots on the map mean?

The multi-colored dots on the map are available tickets, mapped to their corresponding section and row. We also call these dots "pins". The color of each pin is an indicator of its Deal Score. Green pins represent the best available ticket deals, red pins are the worst.

Can I see individual rows in SeatGeek venue maps?

Yep! Row-level detail will appear as you zoom in on the venue map. You can do this using your keyboard's +/- keys, your mouse's scroll wheel, or – if you are on a mobile device – pinch-and-zoom.

Can I see individual seats in SeatGeek venue maps?

Unfortunately not. Though we would like for the answer to be "Yes", the quality of seat-level data that we pull from sellers' websites isn't reliable enough for this to work. Many sellers don't even provide seat numbers of the tickets they are offering at all. For this reason, we only show row-level detail in our search results and venue maps.

What is Seat View?

Seat View is the name for the images embedded in our venue maps that show the view from a particular section. If we have images for the venue where you're looking, you can find the Seat View images by clicking on one of the pins on the venue map.

SeatGeek also has webpages for individual sections at some venues. These pages include large, high-res Seat View images. Here's an example for section 214 at Madison Square Garden.

Can I list my events on SeatGeek?

Yes. After claiming your band's or team's presence on Limelight, you will be able to add event listings directly to SeatGeek. (See What is Limelight?)

See also:

What is Limelight?

Limelight is a tool for artists, teams, and their managers to add events directly to SeatGeek.

What are the perks of listing my events on Limelight?

After adding your events to SeatGeek via Limelight, they will appear in search results on seatgeek.com and in the SeatGeek mobile apps. They will also be incorporated into SeatGeek's events API, which means that they will appear in applications built by other third-party developers using this API.

How do I use Limelight?

First, visit Limelight at limelight.seatgeek.com. You must have a SeatGeek user account.

Once logged in to Limelight, you'll be able to search across SeatGeek teams and bands. If the band you're looking for doesn't already exist, you can request its creation. Otherwise, you can request manager access. Once your request has been approved, you'll be able to add events directly to SeatGeek's listings from your Limelight dashboard.

Does SeatGeek have an API for…?

Yes, SeatGeek has an API that can return events, performers, venues, and recommendations. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Is there a SeatGeek affiliate program?

There sure is. Our affiliates earn money by referring traffic to SeatGeek. You can learn more about the program here or go ahead and register here.

Can I use SeatGeek data in a story I'm working on?

Yes. If the data you're interested in is not publicly available on seatgeek.com, just contact press@seatgeek.com. We may be able to help.

Have other people written stories using SeatGeek ticket data?

Yes, we keep a frequently-updated list of SeatGeek press mentions and announcements on our Press page at seatgeek.com/press.