Frequently Asked Questions

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What is SeatGeek?

SeatGeek is a ticket platform that searches hundreds of other sales sites for you and brings ticket sellers together right here in one place. No more searching around wondering if you’re going to get ripped off. Want to sell your own tickets? Do it with a tap on SeatGeek’s Marketplace and we’ll even give you price recommendations. It’s never been easier to score sweet deals and save time looking for seats to games, shows, concerts and matches. Let’s go!

Can I use SeatGeek on my mobile device?

Of course you can! If you use an iPhone or iPad, simply download the SeatGeek app from the App Store. If you're an Android user, go to Google Play. You can learn more about the SeatGeek mobile apps here or go to seatgeek.com from your device. Our site’s fully mobile-optimized.

How do I register for a SeatGeek user account?

Visit seatgeek.com/#register or click the 'Sign Up' button at the top of any page on SeatGeek.

Why should I register for a SeatGeek user account?

Because once you do, you’ll always know when great live events are happening in your area. After logging in to SeatGeek you can:

  • Use our tracker feature to track performers and events and be notified when new or upcoming games and dates are released
  • Receive email alerts showing changes in ticket prices so you can time your purchase to get the best deal
  • Let SeatGeek use your tracking information to make recommendations for you about new artists you may be into
  • Send tickets to your friends as a gift or charge a price, totally free
  • Sell your tickets on the SeatGeek Marketplace with just a few clicks

You can read more about any of these features below.

What is the secondary ticket market?

The secondary ticket market is made up exclusively of tickets being resold after their original purchase from a box office (aka the primary ticket market).

Secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, too. On the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value. Good news is you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out.

I think I entered the incorrect email/shipping address, how can I change it?

Might be as simple as a typo in your email address. Luckily, this can be easily fixed. Go ahead and reach out to the vendor directly and they should be able to update your information and resend any details you may've missed. Find a list of the vendors below:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

How do I change my SeatGeek email preferences?

Log in and visit seatgeek.com/account. You can also find this page by hovering over your name, picture, or email at the top of any SeatGeek page and clicking "Account Settings". Once there, look for the "Email" section. You can subscribe to or unsubscribe from any types of emails by checking the boxes and clicking the button to "Update Your Subscriptions".

How does SeatGeek make money?

When you buy tickets off SeatGeek, you’re purchasing them from a variety of sellers. These sellers in turn pay us a small amount for every sale we help them make.

Who's behind SeatGeek?

SeatGeek was founded in September 2009 by Jack Groetzinger, Russell D'Souza and Eric Waller. It’s made in NYC by the talented folks seen on our Team page, and you can also find a short list of SeatGeek investors on our Press page at seatgeek.com/press.

Can I trust all the sellers whose tickets are listed on SeatGeek?

Yes. All tickets listed on SeatGeek are fully guaranteed. If a seller fails to fulfill an order in time for an event or an event is canceled, you will receive a 100% (or better) refund.

How safe is my private data with SeatGeek?

We take privacy and security seriously here at SeatGeek. You can find more information in our privacy policy here.

Where can I read SeatGeek's Terms of Use?

You can read SeatGeek's Terms of Use here.

How do I contact SeatGeek?

Hit us up any time by emailing hi@seatgeek.com, tweeting at or DM'ing us @SeatGeek or dropping us a line on Facebook.

How do I contact someone about a question or problem with my order?

If SeatGeek is listed as the seller on the tickets page, message us here! Otherwise, you will get the fastest answer by contacting the seller of your tickets directly.

If you’re unsure who the seller is, check your order confirmation email which should contain the seller’s name and contact information. The transaction record on your credit card statement may also include a contact phone number. In case it helps, we've also put together a handy list of contact information for markets whose tickets most commonly appear on SeatGeek:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

If your order has been placed with one of the sellers above please note SeatGeek doesn't own or sell those tickets, handle the payment, or fulfill or ship the tickets, so we don't have insight into their ticket orders or deliveries.

Where are my tickets?

We deliver tickets right away whenever possible, but not every listing on SeatGeek offers instant delivery. Some venues, performers, and teams issue their tickets on a delayed release. While tickets may go on sale months in advance, the box office won’t send out the actual tickets until anywhere from a week to 24 hours before the event. Most sellers provide delivery information during checkout and/or in order confirmation emails, including the date they expect to have your tickets in-hand.

If your event is less than 24 hours away for e-tickets or less than 4 days away for hard stock tickets, please don’t hesitate to reach out to your seller to get an update on the delivery status. If you placed an order for a SeatGeek-branded listing, message us here. Otherwise, if your tickets were purchased through a third-party vendor, contact your seller using the info below.

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

What are the seat numbers for my tickets?

All of our ticket information comes directly from vendors. They don't always specify seat numbers, and we can only display the information they provide. We can assure you that all tickets within the same listing will be right next to each other, unless otherwise stated in the ticket notes (i.e. piggyback, across aisle, etc). You're welcome to contact the vendor directly, as they may be able to give you a bit more information about this listing. Their name will be next to the ticket price on the main event page, and you can find their contact information here:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

Will the seats/tickets I bought all be next to each other?

Yep. All tickets on SeatGeek that are part of the same listing are adjacent to each other, unless otherwise stated in the seller's notes.

I bought tickets to an event that's only a few days away, but I haven't received my tickets. What should I do?

To troubleshoot or check on the status of an order or delivery, you should contact the seller from whom you purchased the tickets. You may also want to check your email program's spam folder to make sure no important updates from the seller have mistakenly been trapped there.

I think I entered the incorrect email/shipping address, how can I change it?

Might be as simple as a typo in your email address. Luckily, this can be easily fixed. Go ahead and reach out to the seller directly and they should be able to update your information and resend any details you may've missed.

If you placed an order for a SeatGeek-branded listing, message us here with the correct information. For all other orders, you will get the fastest help by contacting the seller directly:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

It looks like I got the incorrect tickets, how can I fix this?

Yikes! If the tickets delivered look different than the ones you ordered, please reach out to the seller right away. Don’t worry, your purchase is protected by the SeatGeek Guarantee! If your tickets were purchased through a SeatGeek-branded listing, please message us here and we’ll do whatever we can to resolve the issue. If your tickets were purchased through a third-party vendor, you can reach out to the seller to get this fixed:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

Why do my tickets have someone else's name on them?

It’s very common for a ticket purchased on SeatGeek to have someone else’s name on it. This is usually the name of the person who originally purchased the ticket from the event box office (i.e. the primary market). By the time you see the ticket, it has been re-sold by that person at least once. Regardless of how many times a ticket changes hands, the name on it will not change.

Don’t worry. The name on your ticket has no bearing on whether you will be admitted to the event. The barcode is the only important piece of information on your ticket that will be scanned at the entrance.

Did my order go through?

When you order tickets through SeatGeek, the vendor will communicate important email updates with you. We also help you keep track of your order's status in the My Tickets section of your account. Please look in both places to find the status of your order. If you haven't received any emails, check your spam folder or reach out to your vendor about possibly updating your email information. You can find the vendor contact information below:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to locate the correct tickets.

My order is “pending.” What does that mean?

When you place an order through SeatGeek, we mark it as “pending” while the seller checks to make sure they can fulfill the order. If they can, the order is confirmed and eventually fulfilled. In the rare case that the seller cannot fulfill the order, you don’t need to worry! We’ll email you asap, and you won’t be charged.

Why is there a charge on my account?

As soon as you hit checkout, a pending authorization hold applies to your account. In the unlikely case that an order is canceled and unable to be fulfilled, the charge is immediately voided and will not continue to process. Depending on your bank, that pending charge will clear in 1-3 business days, maybe less.

If you need the funds available sooner, please contact your bank directly to see if they can manually remove the pending authorization hold.

Can I get a refund for tickets I found and purchased using SeatGeek?

You may be able to. Your best first step is to contact the seller from whom you purchased your tickets. Almost all the sellers and websites whose tickets are listed on SeatGeek have a 100% (or better) guarantee covering common circumstances such as event cancellations. SeatGeek does not offer refunds for tickets found and purchased using our site.

Why can't SeatGeek offer refunds on tickets?

Primary and secondary ticket markets are complex, and most ticket orders can’t be canceled or refunded once they’ve been submitted to ensure the validity of the tickets you’re purchasing. If you order tickets you can no longer use, the best way to recoup your costs would be to list them for sale on the SeatGeek Marketplace or another ticket exchange platform.

My event was postponed and I can’t make the rescheduled date. Can I get a refund?

Afraid not. SeatGeek sellers are unable to offer refunds for rescheduled events unless they can secure a refund from the venue itself. But you have options! If you can’t make the postponed date, you can still resell your tickets. We make it super easy to list e-tickets on the SeatGeek Marketplace, and tickets listed on SeatGeek are very likely to find a buyer!

I can't complete the checkout process because of an error.

We've worked to make checkout as easy as possible here at SeatGeek. If you encounter an error at checkout, double check the account information you've entered. You may want to enter alternative information or payment methods if the issue continues to persist. Still not fixed? Try purchasing tickets under a different listing for the same event. If nothing else works, you can contact the vendor directly. Find the vendor contact information below:

Market Phone Email or Contact form
Last updated: December 2017
FanXchange 1-866-970-3269 help@fanxchange.com
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to figure this out!

Why can’t I use a prepaid gift card to buy my tickets?

We’d love to make this possible someday! At the moment, our payment processor requires that payment methods have a verifiable address that we can confirm, so it’s not possible to purchase your tickets using a prepaid gift card. We recommend trying a different form of payment instead.

I don't live in the US, can SeatGeek show me the ticket prices in my local currency?

At this time, no. Because SeatGeek is a US-based company, all prices are only shown in USD, regardless of your location. Please make sure to calculate any currency conversions before purchase so you don’t run into any surprises after checkout.

I want to cancel my order.

If you've ended up with tickets that you can not or do not want to use anymore, you'll want to review the terms and conditions of the vendor you purchased from before reaching out to them directly. In many cases, the vendors listing tickets on SeatGeek have 'all sales are final' policies. We created the SeatGeek Marketplace, to allow customer the opportunity to recoup their costs by listing their own tickets for sale. You can find more information here: seatgeek.com/sell

How do I find tickets using SeatGeek?

Find the search bar on any SeatGeek page and begin typing your query. Press enter or click the magnifying glass button to run your search. Chances are that you will quickly find the result you want within the autocomplete box that appears beneath the search bar as you're typing.

Our search box understands performer names ("Justin Bieber" or "Brooklyn Nets"), event names ("Book of Mormon" or "Super Bowl XLVIII"), venue names ("Staples Center"), city names ("Chicago, IL"), and even zip codes ("30342").

SeatGeek is an aggregate search engine. What does that mean?

Most ticket websites have their own search features for sifting through their tickets. But in order to see all available tickets for an event you're interested in, you'd need to visit and search hundreds of individual websites where tickets are listed. Nobody has time to do this on their own, so many customers end up settling for whatever deal seems good enough — without ever getting the full picture of what's available.

SeatGeek is the only aggregate search engine for tickets on the web. This means that we search hundreds of websites and pull all the results together in one place. So you can find better deals, save money, and feel much more confident about your buying decision.

What kinds of things does SeatGeek aggregate?

SeatGeek finds tickets for all kinds of performances: concerts, sports, Broadway, comedy shows, and more. It searches hundreds of websites with secondary market ticket listings.

Can I search for handicap-accessible seating using SeatGeek?

Unfortunately, no. We don't have reliable information about the handicap-accessibility of venues. We've found that this information changes frequently, so we recommend that you contact a venue directly to find out which seats are handicap-accessible.

What are Seller Notes, and what does this note mean?

We always want you to know what you’re getting, so sellers will sometimes leave helpful notes on their listings. The notes might describe the delivery method or something about the seats you’re purchasing, so make sure to read them carefully before buying your tickets! Here’s a helpful guide to some common notes:

ADA / American Disabilities Act Handicapped-accessible seating is often noted as ADA. Some venues will not permit groups without disabilities to use these tickets, and if they do, you’ll likely be provided with folding chairs. If you do not have a disability and are considering ADA tickets, contact the venue to check these tickets will work for you.
Obstructed / Limited View The venue lists these tickets as having an obstructed or limited view. We recommend researching the view or contacting the venue directly before purchasing if you have any concerns about these seats.
Piggyback Seats that are sold with one seat in front of the other in a different row. Piggyback seats will still be adjacent to each other, just front-and-behind instead of side-by-side.

What is Deal Score?

Deal Score is a number based on a fancy math calculation made by SeatGeek that tells you exactly how good a deal you're looking at. You can use Deal Score to quickly find the best deals, buy with confidence, and save money in the process.

How is Deal Score calculated?

We factor in lots of things while calculating deal score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are: historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.

Deal Scores are based on an absolute scale, meaning that a Deal Score of a higher number is always a better deal than a Deal Score of a lower number — even across different events.

What is a good Deal Score?

Deal Scores can range from 1 to 100. Deals at either end of this range are rare, but a 100 means that this is one of the best ticket deals on SeatGeek. Conversely, a 1 is a very, very bad deal.

At SeatGeek, we group tickets into several categories based on their Deal Score:

Deal Score Category
Above 88Amazing
Above 68Great
Above 50Good
Between 40 and 50Okay
Between 30 and 40So-so
Less than 30Bad
Less than 15Awful

What does a blue dot or blue Deal Score mean?

Blue is the color assigned to ticket listings for which Deal Score cannot be calculated. This usually happens when SeatGeek can't make sense of the ticket information that is provided on the seller's website, such as when a listing uses non-standard section names or numbers. A blue dot or Deal Score doesn't necessarily signify a bad deal — just that SeatGeek doesn't know enough to give a good answer.

I really like math. Can I learn more about Deal Score?

We've written about Deal Score several times on the SeatGeek blog. Here's the first half of a great two-part article by Steve, the chief data scientist behind Deal Score.

How will I receive my tickets?

There are all kinds of ways that tickets can be delivered! Make sure to check the notes for the expected delivery method before you buy your tickets so you know how they will be sent. Here’s a handy key that helps explain common notes on our listings:

Electronic Tickets / E-tickets These will be delivered electronically, most likely as a traditional PDF ticket. Keep in mind that “electronic” and “e-ticket” mean that the tickets will be delivered to you by email, and don’t necessarily mean the ticket will be valid for mobile entry.
Instant Delivery These tickets will be delivered electronically within minutes of your purchase being confirmed. While all Instant Delivery tickets are e-tickets, not all e-tickets are Instant Delivery.
Mobile Transfer / XFER You will accept a ticket transfer from a third-party ticketing company. You must use their app to get into the event. For more information, see our answers to How do I accept mobile transfer tickets? and What are mobile transfer tickets?
Mobile QR Tickets are sent to you as mobile QR codes, sometimes within the SeatGeek app. Keep in mind that these tickets have to be scanned from a mobile device, so don’t print them!
Shipping Your tickets will be mailed to you. Use these hardstock tickets to enter the venue.
Will Call These tickets will be available at the venue’s Will Call window under the name provided on the order. Make sure to bring your ID.
LPU / Local Pickup You will be contacted by the seller prior to the event to arrange a pickup location near the venue where you can get your tickets.
Venue Walk-In The seller will get in touch with you beforehand to arrange a time and place to meet. The representative will then meet you at the venue and walk you into the event. See I was told someone had to meet me at the venue to walk me into my event. Is that legit? for more info.
GC / Gift Card You will be sent a prepaid gift card which is linked to your tickets. Use it to enter the event.

How do I accept mobile transfer tickets?

As it gets closer to the event, you'll get an email from a third-party (usually Ticketmaster or the team) prompting you to accept your ticket transfer. The example below uses Yankees tickets, but the process should be very similar for any mobile transfer. And for the visually inclined, here's a video explaining the process.

After clicking the link in the email, you may need to create an account on their website to claim your tickets.

Once you’re in your account, you’ll have to acknowledge that the tickets must be displayed on your mobile phone.

And when you get to this confirmation page, you’re done!

Once these tickets are added to your account, you'll need to download the relevant third-party app so you can scan into the event with your mobile device. Below, you can find a download link to the app that lets you enter your event. And depending on the event, you may be able to add your ticket to Apple Wallet or pull up your ticket on your phone’s web browser.

US Open (tennis) iPhone Android
Ticketmaster (concerts) iPhone Android
Atlanta Braves, Chicago Cubs, LA Angels, NY Yankees iPhone Android
Atlanta United FC iPhone Android
Orlando City SC iPhone Android
Minnesota Timberwolves iPhone Android
Washington Wizards and Washington Capitals iPhone Android
St. Louis Blues iPhone Android

Why did the delivery method of my tickets change?

Sadly, we can’t always guarantee the method of delivery. Sellers list their tickets with their honest expectations, but sometimes they have to change the delivery method. This usually happens because of venue decisions that make timely delivery impossible unless tickets are sent a different way. For example, hard stock tickets may be reissued as e-tickets, or instead of being shipped brokers may provide local pickup. If the change in delivery prevents you from being able to get your tickets, message us here and we’ll do what we can to help!

What are mobile transfer tickets?

Some venues prefer to use paperless tickets or mobile transfers for entry because it’s a more secure delivery method than traditional PDF print-at-home tickets. These kinds of tickets will be delivered outside of SeatGeek within the venue’s or team’s preferred ticketing platform. Mobile transfer tickets can’t leave the platform on which they were created, so you’ll be required to set up an account with a third party to have access to them. Mobile transfer tickets also won’t be printable, and they’ll need to be scanned from a mobile device to be valid for entry.

I can’t find the email with my mobile transfer tickets.

We have a couple of tips for you! The invite to claim your mobile transfer tickets will be sent to the email address used when placing your SeatGeek order. Once you locate the email with your ticket transfer, follow the simple prompts within the email to access the tickets.

Still can’t find the email? Sometimes, the tickets will come directly from the seller so rather than searching your inbox for “SeatGeek”, try searching the team’s name.

Note: mobile transfer tickets will be sent to you from a third party, often Ticketmaster or the team directly. They will not be delivered in your SeatGeek app.

I haven’t received my mobile transfer tickets yet.

Depending on the venue, some tickets are not available until closer to the event. However, your tickets will be on their way shortly! Keep an eye out for an email from either Ticketmaster or from the team prompting you to accept the tickets.

I’ve accepted my mobile transfer tickets but I can’t see them.

Sometimes the tickets or QR codes are not viewable until the day of the event. This is a policy enforced by venues to keep your tickets safe. Rest assured as long as you’ve accepted those tickets, they are yours and barcodes will appear either via Ticketmaster or the team’s app in time for the game.

Which NBA teams provide mobile transfer tickets?

Delivery types change every season but currently, the NBA teams providing mobile transfer tickets are the Miami Heat, Minnesota Timberwolves, Golden State Warriors, Boston Celtics, Oklahoma City Thunder, Cleveland Cavaliers, Houston Rockets, Utah Jazz, Washington Wizards, Atlanta Hawks and Dallas Mavericks.

Which NHL teams provide mobile transfer tickets?

Delivery types change every season but currently, the NHL teams providing mobile transfer tickets are the New Jersey Devils, Carolina Hurricanes, Arizona Coyotes, San Jose Sharks, Montreal Canadiens, Washington Capitals, Boston Bruins, Nashville Predators, Tampa Bay Lightning and Dallas Stars.

Which MLB teams provide mobile transfer tickets?

Delivery types change every season but currently, the MLB teams providing mobile transfer tickets are the New York Yankees, Chicago Cubs, Atlanta Braves, Houston Astros, Boston Red Sox and San Francisco Giants.

What other events use mobile transfer tickets?

The NCAA Final Four, the Cotton Bowl and the US Open Tennis Championships use third party transfer ticketing. MLS teams, Atlanta United and Orlando City also currently use mobile transfers.

Can I change the format of these mobile transfer tickets?

The venue determines the format of the tickets, so sadly, SeatGeek cannot change the delivery format. This will be the method of entry for the majority of attendees to your event.

I was told someone had to meet me at the venue to walk me into my event. Is that legit?

Absolutely! Sometimes sellers will purchase multiple tickets on a single card. Instead of sending the card directly to you, representatives will meet you at the venue to walk you into the event. The seller will get in touch with you beforehand to arrange a time and place to meet. Much like gift card or credit card entry, this method is extremely rare, but rest assured you’ll still be set to get into that event!

I received a prepaid gift card in the mail. Is this my ticket?

Yes! Some larger shows use credit card or gift card entry. The card used to make the purchase essentially becomes your ticket. When you get to your event, all you’ll need to do is swipe the card you received to gain entry. Keep in mind that this entry method is extremely rare and is usually reserved for lower-level section tickets of high-profile events.

Where do I enter my SeatGeek promo code?

You can enter a promo code on the Payment tab of your account settings (or from the Me tab on mobile web and our iPhone app, and the Settings tab in our Android app). You can also enter a promo code on the checkout screen for eligible listings.

Why isn't my promo code working at checkout?

Many promo codes have restrictions on them, including but not limited to: minimum purchase amount, first-time buyer only, and expiration date. You can view restrictions for any code you have applied on your account page.

Why can't I use my promo code on all tickets?

SeatGeek lists tickets from many markets and sellers, but not all markets support promo code use. If you’ve got a promo code you want to redeem, simply change “All Ticket Types” on the event page to “Promo Eligible” and this will filter the listings for you!

Can I use more than one promo code on a purchase?

You may only apply one promo code to a purchase, but you may apply multiple promo codes to your account in your account settings and use other codes toward a future purchase (with the exception of first-time buyer promotions). If you have multiple promo codes saved to your account, we will automatically apply the newest applicable code to your next purchase, but you may choose to remove it or change to an alternate promo code on the checkout screen.

Why are you asking me to sign in to use a promo code? I don't have an account!

Promo codes can only be used when you are signed into a SeatGeek account. It's easy and free to register and your information is safe and secure with us! It also makes future purchases a breeze.

How do I invite a friend to use SeatGeek?

Click here to see all the various ways you can invite your friends to SeatGeek! Share your personalized link with friends by adding their email and clicking “Send Invite”, or select your favorite social media site to share your personalized link.

For each friend that uses your personalized link to sign up and buy their first tickets on SeatGeek, you’ll earn $10 to use on a future SeatGeek purchase.

More details can be found by viewing our Terms of Use.

Who can I refer to SeatGeek?

You may refer friends or family that have never made a purchase on SeatGeek before.

I’ve invited loads of friends to use SeatGeek. Can I apply all of my referral bonuses to one purchase?

Only one referral bonus can be applied per order, and cannot be combined with other discounts. But don’t worry, you have 1 year before your referral bonus expires, so you can use them on your next purchases!

My friend made their first purchase. When will I receive my discount?

Your credit will apply to your account within 24 hours of your referral’s first successful purchase. We’ll send you an email notification once your discount is ready to use.

I’ve referred friends to SeatGeek but I can’t see a discount at checkout.

You’ll only receive a discount once the friend you invited makes their first successful purchase. Once they’ve bought tickets, we’ll let you know by email that your discount is ready to use! Make sure you use the email address that received our update when logging into SeatGeek. Your discount is only associated with that SeatGeek account, and discounts cannot be transferred to another account.

Still having trouble? Make sure you select an eligible listing by using the filter on the listings page and selecting “supports promo codes” in app or selecting “promo eligible” from the “ticket types” drop down on desktop.

How do I know which listings are eligible for a discount?

While 95% of SeatGeek listings are eligible for discounts, there are occasional listings through affiliate partners that do not qualify.

It’s really easy to see which listings are eligible. Once you’ve found the perfect event, click through to the event page where you’ll see the venue map. If using the app or mobile web, click on the filters symbol and select “supports promo codes”. If you are on desktop, click on the “all ticket types” drop down and select “promo eligible.” Now, all displayed listings will be eligible for discounts!

I’ve been invited to use SeatGeek by a friend! How do I get a discount on my first purchase?

Thanks for checking out SeatGeek! You should have received a referral link from your friend. Follow that link for the discount to automatically apply to your account. Then, find yourself the perfect tickets, and when at the checkout page, you’ll see your discount applied. Remember, the discount will only apply on your first purchase and you must select an eligible listing.

I was referred to SeatGeek by a friend but I’m not seeing my discount at checkout.

To redeem your discount, you need to click on the link shared by your friend. Without clicking on their referral link, the discount will not apply to your account.

If it has been a while since you added the discount, double check you’re logged into the correct account. Not sure? Head to the Settings page here, and look under “Promo Codes” to check that you have an active discount on your account.

If you’re logged into the correct account but the discount still is not showing at checkout, it’s possible that you’ve selected an ineligible listing. While 95% of our listings are eligible for discounts, some orders through affiliate partners will not accept our discounts. Simply filter by promo eligible on the listings page to only view listings that accept our discount.

Can I transfer my discount to another account?

SeatGeek discounts are not transferable to other SeatGeek accounts. Also, any discount offered cannot be redeemed for cash.

Find out more by checking out our Terms of Use.

What is two-factor authentication?

Two-factor authentication, or 2FA, is an extra layer of protection you can enable to keep your SeatGeek account more secure. Once you enable 2FA, you'll need your phone with you in order to log into your account. After you enter your password, you'll be prompted for a verification code, which is obtained via SMS or an authentication app. Once you enter that code, you'll be logged in — and anyone trying to fraudulently access your account will be kept out!

Why should I enable two-factor authentication on my account?

The tickets you have in your SeatGeek account are valuable, and we want to help you keep them as safe as possible. While passwords go a long way in protecting your account, two-factor authentication (2FA) is significantly more secure than just a password. A password can be shared, or stolen. With 2FA enabled, you have multiple layers of security: something you know (your password), plus something you have (your one-time password (OTP), which is sent to you via SMS or authentication app when you try to sign in).

How do I enable two-factor authentication on my SeatGeek account?

You can enable 2FA on your SeatGeek account from the desktop website, in the Security tab of your account settings. Once you enable 2FA, it will prompt you for a 2FA verification code when logging in from anywhere: desktop, mobile web, the SeatGeek iPhone app, and the SeatGeek Android app. However, you currently can only update your security settings on the desktop site.

What is the difference between enabling two-factor authentication via SMS or an authentication app?

You have two options when it comes to 2FA: SMS or an authentication app. If you choose SMS, your 2FA verification code will be sent to your phone via SMS when you attempt to sign into SeatGeek. If you choose to use an authentication app, you will need to download an authentication app that supports time-based one-time passwords (TOTP), such as Google Authenticator or Authy. An app will allow you to scan a QR code to set up 2FA, and then will show a new verification code whenever you open the app.

What happens if I lose my phone? How do I access my account?

If you lose access to your phone and can't retrieve your 2FA verification code, you can use your backup code to 'emergency disable' 2FA. You will be prompted to download your backup code when you enable 2FA - it is very important to download and keep this code in a safe place. We suggest that you print your backup code out and keep it in a secure location so you never lose access to your account. If you do ever find yourself locked out of your account, please contact us.

What is SeatGeek's "tracker" feature?

Tracker is a list of your favorite artists, teams, and upcoming events. When you track a performer or event on SeatGeek, we use it to…

  • Notify you of relevant things like just-announced shows or drops in ticket prices for events that you want to attend
  • Make recommendations about other artists and events in your area that we think you'll like

How do I adjust my tracker settings?

You can view, add, or remove artists or events from your tracker list at seatgeek.com/account/tracker. You can also track performers and events on SeatGeek by clicking the "Track" slider near the top of performer and/or event pages.

Can I use my phone to get into the event?

If mobile entry is enabled for your event, you absolutely can use your phone to get in! You can now use the SeatGeek app to enter hundreds of stadiums, arenas and theaters.

Venue policies for mobile entry can vary. Some venues do require that you print your tickets before arrival - so look out for instructions that will appear in the app and via email. You can pull up your order in the “My Tickets” section of your SeatGeek account to find out whether your tickets are good for mobile entry. Also, you can double-check the venue’s website ahead of time.

If you still aren't sure what type of ticket your venue will accept, contact our customer support team for answers!

My tickets say "Not valid for entry via mobile device", what's up with that?

Some venues will print this on the ticket to discourage people from zooming in on the tickets pdf on their phone.

This doesn't mean that the venue will not allow the use of the mobile entry barcode through the SeatGeek app. If the barcode is generated and displays in the SeatGeek app, you'll be good to go!

How do I add tickets to SeatGeek?

You can upload e-ticket PDFs on seatgeek.com and in the iOS app. Visit “My Tickets” on your computer and you'll see a box near the top of the page with some more information to help you get started. On iOS, head over to the “My Tickets” tab where you'll find a helpful “Add” button in the top right corner.

What kind of tickets can I add to SeatGeek?

You can upload original e-ticket PDF files that come directly from the vendor. Good examples:

  • You purchased e-tickets from another site and received an email with a PDF file containing your e-tickets
  • Your friend bought e-tickets to a show and sent you a PDF file containing your e-ticket

We don’t currently support uploading the following:

  • Scans or photos of paper tickets (even if saved as a PDF file)
  • Tickets for events in the past
  • Tickets for events that aren't already on SeatGeek (you can search with the box in blue navigation bar at the top of this page)
  • Mobile transfer tickets that need to be delivered through a third-party app
  • Hard-stock tickets
  • Gift card or credit card ticket entry

Note: e-tickets you’ve purchased on SeatGeek should automatically appear in “My Tickets” in the SeatGeek app and website.

What are the benefits of adding a ticket to SeatGeek?

Adding an e-ticket to SeatGeek lets you use your mobile device as your ticket to events that support mobile entry. Adding tickets to SeatGeek also makes it easy to send the ticket to someone else or list for sale on the SeatGeek Marketplace.

What does it mean to “Send” tickets?

Sending a ticket to someone on SeatGeek is just like giving or selling someone a paper ticket, except that it’s electronic, happens instantly, and you can automatically charge money for a ticket if you wish.

When would I want to send tickets?

Sending tickets is useful in many scenarios. You might send a ticket to a friend so that she can meet you inside the venue or if you have an extra ticket to an event and can no longer use it.

How long will it take before I get paid?

After the recipient accepts your tickets, you should get paid in 2-5 business days.

Does SeatGeek charge any fees when I send tickets with an included price?

Nope!

Which tickets can I send on SeatGeek?

You can upload original e-ticket PDF files that come directly from the vendor. We don’t currently support PDFs of tickets that are scanned in. E-tickets you’ve purchased on SeatGeek should automatically appear in “My Tickets” in the SeatGeek app and website.

Can I send tickets to someone who doesn’t have the SeatGeek app?

Yes. When they accept the tickets, they’ll see instructions on how to download their tickets.

Can I undo sending a ticket after someone has already accepted it?

No. Once you send tickets to someone and that person accepts, the tickets have been transferred to that person's account. However, you can cancel sending if the recipient has not yet accepted the tickets.

How do I list tickets?

You can list tickets by visiting the “My Tickets” tab on our website, viewing the ticket details for a specific event, and clicking the “Sell Tickets” button. Make sure the tickets you want to sell have been uploaded to your account first. If the tickets you want to sell are not currently in your SeatGeek account, you can learn how to add them below.

Why do I need to have a credit card on file in order to sell tickets?

We require all sellers to have a valid credit card on file but we will not charge it unless the seller is unable to fulfill their duties. In the unlikely case that there’s an issue with the validity of the tickets sold, a seller’s card may be charged a penalty as well as the cost to replace the tickets (up to 200% of the order cost).

When you list tickets on SeatGeek Marketplace, you may see a temporary authorization on this credit card. This is a security measure to verify the validity of your card.

Does SeatGeek charge a fee for listing and selling tickets?

Listing tickets on SeatGeek is completely free. When your tickets are successfully sold, we take a 20% fee off of the purchase price. For example, if you sell 1 ticket for $100 you’ll be charged a $20 fee and be paid $80.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your bank account.

See also:

How do I deactivate my listing?

To deactivate a listing, visit the “My Tickets” tab on our website and view the ticket details for the event you’d like to deactivate your listing from. Once on the ticket detail view, click the “Delist Tickets” button in the history section. You will be prompted to confirm your deactivation.

How do I edit my listing?

If you’d like to adjust the price on your SeatGeek Marketplace listing, you can visit the “My Tickets” tab on our website and view the ticket details for the listing you’d like to modify. Update your listing with the desired price in the designated field. If you’d like to change the quantity of your listing, we recommend deactivating your tickets and creating a new listing with the updated quantity.

I sold tickets - why did I get charged?

If your credit card has been charged, that means that there was an issue with the tickets you sold on the SeatGeek Marketplace. Our Trust & Safety team always contacts sellers before charging them, so please check your email for a notification.

What is a payout?

A payout is the money that SeatGeek sends you after your tickets sell.

What is a payout method?

A payout method is the way we’ll pay you for tickets sold. We currently can pay you to your bank account. At the moment, we can only support payouts to banks in the United States.

How do I add a payout method?

To add a payout method go to your Account Settings page and navigate to the Payment & Shipping tab. This is also where you can edit your payout method in the future. If you do not have a payout method selected the first time you sell tickets you will be prompted to add a payout method.

How many payout methods can I add?

You can currently only add one payout method to your account. You can edit your payout method by visiting your Account Settings page and navigating to the Payment & Shipping tab.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your bank account.

My payout hasn’t arrived. I think I put the wrong bank information in. What do I do?

No problem! Just go to your Payment & Shipping page to correct your payout method.

Your bank payout will automatically be processed again within 24 hours once the payout method is edited, but please still allow up to 5 days to receive your funds.

I sold tickets - where is my money?

If it's been 5 business days since the event passed and you haven't received your payment, that usually means that there was an issue with the tickets you sold on the SeatGeek Marketplace. Our Trust & Safety team always contacts sellers to investigate what happened, so please check your email for a notification.

Can I change my payout method?

You can. However, it's important to remember that the active payout method at the time a payout is released is where the money will go.

Why was I paid a different amount than I expected?

It is possible for payouts that happen at similar times to get grouped together, so you may notice this if you make multiple sales for events that happen on similar dates.

I'm having trouble adding a payout method.

If you're having trouble entering a payout method successfully, you may want to try an alternate account. If the issue persists, please contact your bank to make sure your account is in good standing. If the issue is not resolved by any of these solutions, you may want to use a different bank account by changing it in your settings.

What are SeatGeek recommendations?

Based on your preferences and the preferences of other SeatGeek users with similar tastes, SeatGeek makes predictions about artists and concerts that we think you'll like and/or that you might have forgotten to track on your own.

What influences the recommendations that SeatGeek makes for me?

Actions you take on SeatGeek (e.g. tracking or buying a ticket to a concert) and on other networks (e.g. liking a band on Facebook or listening to a song on Spotify or Last.fm) give us clues about what types of things you like. We use these signals to tailor artist and event recommendations just for you.

You can explicitly tell us which artists and events you're interested in by adjusting your tracker settings at seatgeek.com/account/tracker.

How can I improve the recommendations that SeatGeek makes for me?

To help us make more relevant recommendations, all you need to do is track more artists.

Are SeatGeek recommendations available in an API?

They sure are. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Where does SeatGeek get its venue maps?

SeatGeek's venue maps are all homemade. We were disappointed with the quality of venue maps that we saw on other ticketing sites and even on venues' own websites, so we decided to design and build better ones ourselves. We're constantly working to cover new venues and add new features to the maps to make them even more useful.

Why don't all venues have maps?

We've spent a lot of time designing and making the venue maps on SeatGeek, but we haven't covered every venue just yet. It's only a matter of time…

What do the multi-colored dots on the map mean?

The multi-colored dots on the map are available tickets, mapped to their corresponding section and row. We also call these dots "pins". The color of each pin is an indicator of its Deal Score. Green pins represent the best available ticket deals, red pins are the worst.

Can I see individual rows in SeatGeek venue maps?

Yep! Row-level detail will appear as you zoom in on the venue map. You can do this using your keyboard's +/- keys, your mouse's scroll wheel, or – if you are on a mobile device – pinch-and-zoom.

Can I see individual seats in SeatGeek venue maps?

Unfortunately not. Though we would like for the answer to be "Yes", the quality of seat-level data that we pull from sellers' websites isn't reliable enough for this to work. Many sellers don't even provide seat numbers of the tickets they are offering at all. For this reason, we only show row-level detail in our search results and venue maps.

What is Seat View?

Seat View is the name for the images embedded in our venue maps that show the view from a particular section. If we have images for the venue where you're looking, you can find the Seat View images by clicking on one of the pins on the venue map.

SeatGeek also has webpages for individual sections at some venues. These pages include large, high-res Seat View images. Here's an example for section 214 at Madison Square Garden.

Can I list my events on SeatGeek?

Yes. After claiming your band's or team's presence on Limelight, you will be able to add event listings directly to SeatGeek.

See also:

What is Limelight?

Limelight is a tool for artists, teams, and their managers to add events directly to SeatGeek.

What are the perks of listing my events on Limelight?

After adding your events to SeatGeek via Limelight, they will appear in search results on seatgeek.com and in the SeatGeek mobile apps. They will also be incorporated into SeatGeek's events API, which means that they will appear in applications built by other third-party developers using this API.

How do I use Limelight?

First, visit Limelight at limelight.seatgeek.com. You must have a SeatGeek user account.

Once logged in to Limelight, you'll be able to search across SeatGeek teams and bands. If the band you're looking for doesn't already exist, you can request its creation. Otherwise, you can request manager access. Once your request has been approved, you'll be able to add events directly to SeatGeek's listings from your Limelight dashboard.

Does SeatGeek have an API for…?

Yes, SeatGeek has an API that can return events, performers, venues, and recommendations. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Is there a SeatGeek affiliate program?

There sure is. Our affiliates earn money by referring traffic to SeatGeek. You can learn more about the program here or go ahead and register here.

Can I use SeatGeek data in a story I'm working on?

Yes. If the data you're interested in is not publicly available on seatgeek.com, just contact press@seatgeek.com. We may be able to help.

Have other people written stories using SeatGeek ticket data?

Yes, we keep a frequently-updated list of SeatGeek press mentions and announcements on our Press page at seatgeek.com/press.

What is the Account Manager?

The Account Manager is the “My Tickets” section specifically for Season Ticket holders. After linking your season tickets to SeatGeek, you can log in, head to your Account Manager and manage your season tickets. All of your tickets will be in one place for you to sell, transfer, download and print. You can check out exclusive deals like pre-sales under the “Offers” tab, view your past invoices and find contact information for your team representative.

Who should I contact with questions about my Account Manager?

You can contact SeatGeek via your team-dedicated email or phone number.

Team Email Phone
Dallas Cowboys dallascowboys@seatgeek.com 1-888-259-3360
Los Angeles FC lafc@seatgeek.com 1-888-512-5782
Louisville City FC loucity@seatgeek.com 1-888-512-5759
New Orleans Pelicans pelicans@seatgeek.com 1-888-404-3930
New Orleans Saints saints@seatgeek.com 1-888-400-0860
Seattle Sounders FC sounders@seatgeek.com 1-888-444-9028
Sporting KC sportingkc@seatgeek.com 1-888-415-6650

Has my account number changed? Where can I see it?

Your account number is the same as the season ticket account number from your original ticket provider. You can find it in the main navigation bar on your new Account Manager.

I linked my account but I can’t see my tickets. Did I set it up correctly?

Contact us and we will gladly confirm. We’ll contact your season sales ticket representative on your behalf to make sure you have access to your tickets as quickly as possible. Note: If you’ve successfully linked your account before the beginning of the season, your tickets will appear shortly after the schedule is announced.

Team Email Phone
Dallas Cowboys dallascowboys@seatgeek.com 1-888-259-3360
Los Angeles FC lafc@seatgeek.com 1-888-512-5782
Louisville City FC loucity@seatgeek.com 1-888-512-5759
New Orleans Pelicans pelicans@seatgeek.com 1-888-404-3930
New Orleans Saints saints@seatgeek.com 1-888-400-0860
Seattle Sounders FC sounders@seatgeek.com 1-888-444-9028
Sporting KC sportingkc@seatgeek.com 1-888-415-6650

How do I add my payment method to my Account Manager?

Once you’ve connected your SeatGeek account to your season tickets, you’ll be prompted to add your payment information to your Account Manager.

We ask you to complete this step so that if you are on a payment plan or decide to renew your tickets for future seasons, the payment process is quick and seamless.

To add your payment details, login to your SeatGeek account on desktop and head to your Account Manager. Once in the Account Manager, select “Payment Plans” followed by “Update Payment Method”. Then enter your payment method, hit save, and you’re all set!

How do I access pre-sales?

Log into your SeatGeek account and access your Account Manager. Haven’t set-up your account yet? No problem! Look up your team in our FAQ page for account set up instructions.

When in your Account Manager, click the “Offers” tab on the top navigation bar, and then click “Buy Tickets” next to the Season Ticket Member Pre-sale offer. You'll be taken to the tickets page where you will be able to purchase tickets for the entire season at a discounted price, no promo code is needed!

I linked my account but I can’t do anything with my tickets. Why?

This simply means that your team has paused the download, send and sell features as they prepare for the upcoming season. Several weeks prior to opening day, your team will release all tickets to you. Your season tickets are safe and secure!

Why are there no offers? Will there be any?

Team offers vary throughout the year but you can expect to have first crack at amazing deals for pre-sales, playoffs and season ticket renewals via the Account Manager.

What are invoices?

Invoices allow you to view past receipts and pay any remaining balances for season ticket packages. Just log into your SeatGeek account and head to your Account Manager by hovering over your username and clicking “Manage Account.” Click on the “Payment” tab right next to the “Offers” section.

These tickets are wrong. Can you explain what’s going on?

You’ll need to reach out to your team representative. Their contact number is available in the top navigation bar of your Account Manager.

Can I buy more season tickets now?

To check if season tickets are available online, head to your team’s event page on SeatGeek and select “Ticket Packages”. You can also contact your team representative to find out if season tickets are currently for sale. Their contact number is available in the top navigation bar of your Account Manager.

Will I need to print my tickets for matches?

All SeatGeek venues are mobile entry enabled, allowing you to easily scan in with the SeatGeek app. You’re welcome to download your tickets from your Account Manager page and print at home if you’d prefer.

Where are Dallas Cowboys games played?

The Dallas Cowboys play at AT&T Stadium in Arlington, Texas. The address for AT&T Stadium is One AT&T Way, Arlington, TX 76011.

I have a question about my Dallas Cowboys tickets, who should I contact?

Contact Support Phone
AT&T Stadium Main Line 817-892-4000
AT&T Stadium Ticket Office 817-892-5000
Dallas Cowboys Season Ticket Sales 817-892-4400
SeatGeek’s Dallas Cowboys Support Line 888-259-3360

How can I buy tickets for a single Dallas Cowboys game?

SeatGeek is now the Official Primary Ticketing Partner of the Dallas Cowboys! You can buy tickets online at DallasCowboys.com or SeatGeek.com, by phone at 888-259-3360, or at the AT&T Stadium Ticket Office. The ticket office is open Monday through Friday from 9am to 5pm CDT with extended hours on event days.

How do I link my Dallas Cowboys account to SeatGeek?

Connecting your Dallas Cowboys season tickets to your SeatGeek account is really simple! You should have received an email from us prompting you to connect to SeatGeek.

Just in case you don’t have that email, you can also click here and enter the email address associated with your Dallas Cowboys account to start the process. Then, we'll send you an email with a link for you to connect your account. Follow the steps to complete set up in just a few clicks.

More of a visual person? Check out this video showing the entire process.

Can I purchase a General Admission ticket for the Dallas Cowboys?

Yes! You can buy a ticket in the Standing Room Only (SRO) areas online at DallasCowboys.com, SeatGeek.com, or via the SeatGeek app. The Standing Room Only areas are located in both endzones at AT&T Stadium and feature six decks to stand and watch the game. Given the General Admission SRO layout, spots fill up quickly in those areas, so get there early for the best view!

How are my Dallas Cowboys tickets delivered?

All single game tickets for Dallas Cowboys get delivered to you electronically. You can view the tickets on your mobile device using the Dallas Cowboys app or SeatGeek app. To get into a game, simply display the QR code in the app.

Season Ticket Holders will also receive their commemorative hard-stock tickets in the mail.

Please note: NO PDF or print-at-home tickets will be issued for AT&T Stadium events.

How do I check if my Dallas Cowboys tickets are valid or authentic?

The only way to know your tickets are valid is to buy tickets directly from DallasCowboys.com, SeatGeek.com, or an authorized reseller, NFL Ticket Exchange. Our tickets are 100% authentic and guarantee you entry to your event.

Is there parking available at AT&T Stadium?

PLEASE NOTE THAT PARKING IS SOLD OUT FOR COWBOYS GAMES.

Additional information regarding stadium parking can be found here.

What other transportation options are available to AT&T Stadium?

Uber is the Official Ridesharing Partner of the Dallas Cowboys. On game and event days, getting home from AT&T Stadium is now easier than ever with our official designated Uber Zone, located in Lot 15, just west of Collins Street. On non-event days the official designated Uber Zone is located in Lot 1, just outside of Entry A.

How does ADA seating work at AT&T Stadium?

AT&T Stadium is fully accessible and provides a wide range of services and amenities for guests with special needs. To purchase ADA seats, select the ADA filter on the event page when using the SeatGeek mobile app or online at SeatGeek.com. Guests can receive more information by visiting one of our Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. Click here for more information regarding ADA accessibility at AT&T Stadium.

Can I bring bags inside of AT&T Stadium?

AT&T Stadium has a strict no purses or bags policy. In an effort to increase safety, there are limits on the size and style of bags allowed in the stadium. All bags are subject to inspection upon entry and are subject to additional inspections within the stadium. Please check out the policy here so you are prepared on game day!

What time do gates open at AT&T Stadium?

AT&T Stadium Plazas, Concourses and Clubs and Suites will open two (2) hours prior to kick-off. Stadium opening times may be adjusted on an event-by-event basis.

Can I take a tour of AT&T Stadium?

Yes! There are several types of tours offered daily at AT&T Stadium. More info on times and prices can be found here. Just call 817-892-TOUR if you’d like to join!

How do Dallas Cowboys seller fees work?

When listing tickets for sale from your SeatGeek Account Manager onto the NFL Ticket Exchange, you will be prompted to enter a price. This price is the amount you will receive if and when your tickets are sold on the NFL Ticket Exchange.

Once your tickets are listed on the NFL Ticket Exchange, Ticketmaster will add their own fees to your listing. We don’t control these fees, and they will only be seen from the buyer’s side.

How will I be paid for tickets listed from my Account Manager and sold on the NFL Ticket Exchange?

When you sell tickets via your SeatGeek Account Manager on the NFL Ticket Exchange, you will be paid by SeatGeek.

Where are New Orleans Pelicans games played?

The New Orleans Pelicans play at the Smoothie King Center in New Orleans, Louisiana. The address for Smoothie King Center is 1501 Dave Dixon Dr, New Orleans, LA 70113.

I have a question about my New Orleans Pelicans tickets, who should I contact?

Contact Support Phone
Smoothie King Center Box Office 504-587-3822
New Orleans Pelicans Season Ticket Sales 504-525-4667
SeatGeek’s New Orleans Pelicans Support 888-404-3930 / pelicans@seatgeek.com

How do I link my New Orleans Pelicans account to SeatGeek?

Connecting your New Orleans Pelicans season tickets to your SeatGeek account is really simple! The first step is to check your email from us prompting you to connect to SeatGeek.

Just in case you don’t have that email, you can also click here and enter the email address associated with your New Orleans Pelicans account to start the process. Once that step is completed, we'll send you an email with a link for you to connect your account. Follow the steps to complete set up in just a few clicks.

How can I buy tickets for a single New Orleans Pelicans game?

SeatGeek is now the Official Primary Ticketing Partner of the New Orleans Pelicans! You can buy tickets online at SeatGeek.com, on our app, by phone at 504-525-4667, or at the Smoothie King Center Box Office. The ticket office is open Monday through Friday from 9:00am to 4:30pm CDT, with extended hours on event days.

Can I purchase a General Admission ticket for the New Orleans Pelicans?

All tickets for Pelicans games are seated. There are no standing-room only or GA sections in the Smoothie King Center.

How are my New Orleans Pelicans tickets delivered?

All tickets for the New Orleans Pelicans get delivered to you electronically as PDF tickets. You can access the tickets on your mobile device using the SeatGeek app or you can print them out directly from your account.

Season Ticket Members can also receive hard-stock tickets in the mail.

How do I check if my New Orleans Pelicans tickets are valid or authentic?

The only way to know your tickets are valid is to buy tickets directly from SeatGeek.com, nba.com/pelicans or an authorized reseller. Our tickets are 100% authentic and guarantee you entry to your event.

Is there parking available at Smoothie King Center?

Yes! There is parking available at Mercedes-Benz Superdome next door to Smoothie King in garages 1, 2, 5, and 6 as well as surrounding parking lots. Garage parking is available for purchase on a first come-first served basis on Pelicans game days.

What other transportation options are available to Smoothie King Center?

A public transportation stop is located on Poydras Street near Smoothie King Center at Gate A, coming to and from the downtown city center and surrounding suburban areas.

How does ADA seating work at Smoothie King Center?

Smoothie King Center is fully accessible and provides lots of services and amenities for guests with special needs. To purchase ADA seats, head to SeatGeek.com and select the ADA filter on the event page. Always feel free to visit a Guest Services Representative for questions in person.

Can I bring bags inside of Smoothie King Center?

Smoothie King Center has a strict no bag, purse, or briefcase larger than 14” x 14” x 6” policy. Check out the list of other prohibited items here so you are prepared on game day!

What time do gates open at Smoothie King Center?

Smoothie King Center will open one hour prior to tip-off. Arena opening times may change on an event-by-event basis.

Where are New Orleans Saints games played?

The New Orleans Saints play at the Mercedes-Benz Superdome in New Orleans, Louisiana. The address for Mercedes-Benz Superdome is 1500 Sugar Bowl Dr, New Orleans, LA 70112.

I have a question about my New Orleans Saints tickets, who should I contact?

Contact Support Phone
Mercedes-Benz Superdome Main Line 470-341-5000
Smoothie King Center Box Office 504-587-3822
New Orleans Saints Season Ticket Sales 504-731-1700
SeatGeek’s New Orleans Saints Support 888-400-0860 / saints@seatgeek.com

How do I link my New Orleans Saints account to SeatGeek?

Connecting your New Orleans Saints season tickets to your SeatGeek account is really simple! The first step is to check your email from us prompting you to connect to SeatGeek.

Just in case you don’t have that email, you can also click here and enter the email address associated with your New Orleans Saints account to start the process. Once that step is completed, we'll send you an email with a link for you to connect your account. Follow the steps to complete set up in just a few clicks.

How can I buy tickets for a single New Orleans Saints game?

SeatGeek is now the Official Primary Ticketing Partner of the New Orleans Saints! You can buy tickets online at NewOrleansSaints.com or SeatGeek.com, by phone at 504-731-1700, or at the Smoothie King Center Box Office. The ticket office is open Monday through Friday from 9:00am to 4:30pm CDT. If you would like to purchase a ticket on game day, visit SeatGeek.com to check out what’s available.

Can I purchase a General Admission ticket for the New Orleans Saints?

All tickets for New Orleans Saints games are seated. There are no standing-room only or GA sections in Mercedes-Benz Superdome.

How are my New Orleans Saints tickets delivered?

All tickets for the New Orleans Saints get delivered to you electronically as mobile tickets. You can view the tickets on your mobile device using the New Orleans Saints app or the SeatGeek app. To get into a game, simply display the mobile QR code from the app to scan into the event.

Season Ticket Members will also receive commemorative hard-stock tickets in the mail.

Note: No PDF or print-at-home tickets will be issued for New Orleans Saints games.

How do I check if my New Orleans Saints tickets are valid or authentic?

The only way to know your tickets are valid is to buy tickets directly from SeatGeek.com, NewOrleansSaints.com or an authorized reseller. Our tickets are 100% authentic and guarantee you entry to your event.

Is there parking available at Mercedes-Benz Superdome?

Yes! There are a limited number of parking spots in garages 1, 2, 5, and 6. Garage parking is available for purchase on a first come-first served basis on Saints game days. For event parking rates and more information, please refer to the official event page here.

Note: The parking garages are cash only!

What other transportation options are available to Mercedes-Benz Superdome?

There are shuttle buses that run to and from the Mercedes-Benz Superdome from downtown and some suburban locations. Buses drop off and pick up on Poydras Street across from Gate A. For schedule and route info, call 504-248-3900.

How does ADA seating work at Mercedes-Benz Superdome?

Mercedes-Benz Superdome is fully accessible and provides a wide range of services and amenities for guests with special needs. To purchase ADA seats, head to SeatGeek.com and select the ADA filter on the event page. Always feel free to visit a Guest Services Representative for questions in person.

Can I bring bags inside of Mercedes-Benz Superdome?

Mercedes-Benz Superdome has a strict no purses or bags policy. In an effort to increase safety, there are limits on the size and style of bags allowed in the stadium. Check out the policy here so you are prepared on game day!

What time do gates open at Mercedes-Benz Superdome?

Mercedes-Benz Superdome will open three hours prior to kick-off for Suite holders, and two hours prior for all ticket holders. Stadium opening times may change on an event-by-event basis.

How do New Orleans Saints seller fees work?

When listing tickets for sale from your SeatGeek Account Manager onto the NFL Ticket Exchange, you will be prompted to enter a price. This price is the amount you will receive if and when your tickets are sold on the NFL Ticket Exchange.

Once your tickets are listed on the NFL Ticket Exchange, Ticketmaster will add their own fees to your listing. We don’t control these fees, and they will only be seen from the buyer’s side.

How will I be paid for tickets listed from my Account Manager and sold on the NFL Ticket Exchange?

When you sell tickets via your SeatGeek Account Manager on the NFL Ticket Exchange, SeatGeek pays you.

What is the address and phone number for Children’s Mercy Park?

The address for Children's Mercy Park is One Sporting Way, Kansas City, KS 66111. Phone numbers are below.

Main Stadium/24-Hour Security 913-912-7500
Guest Services/Lost and Found 913-912-7511
Season Ticket Sales, Mon - Fri 888-452-4625
Box Office on game days 913-912-7525
Game Day Hotline 913-912-7508
SeatGeek Customer Service 888-506-4101
SeatGeek Sporting Kansas City line 888-415-6650

Where is the Children’s Mercy Park box office located?

Children's Mercy Park has two box offices: one located on the East side of Children's Mercy Park and one located on the West side of Children's Mercy Park. On Sporting KC game day, the East box office will open at 10:00am, while the West box office will open three hours prior to kick-off. SeatGeek Will Call can be claimed at both box offices with a valid credit card and form of State or Government photo identification.

What happens if an SKC game is postponed?

If a Sporting Kansas City game is postponed, your tickets will be valid for the makeup date. There will be no refunds for rescheduled games.

How do I link my SKC account to SeatGeek?

Linking your Sporting KC account is really simple! Click here and enter the email address associated with your Sporting KC account. We'll send you an email prompting you to connect your account. Then, just follow the simple steps to complete the process. More of a visual person? Check out this video showing the process.

How are my SKC tickets delivered?

All single-game tickets for Sporting Kansas City will be delivered electronically. You can view the tickets using the SeatGeek app or by downloading and printing the tickets at seatgeek.com/sportingkc on your desktop. To get into a match, simply display either the QR code in app, or print out your tickets.

How do I check if my SKC tickets are valid or authentic?

The only way to know your tickets are valid is to buy SeatGeek tickets directly from SeatGeek.com, SportingKC.com or an authorized reseller. Our tickets are 100% authentic and guaranteed to get you into your event.

How can I buy tickets for a single SKC game?

SeatGeek is Sporting KC's Official Ticketing Provider! You can buy tickets at SeatGeek.com, by phone at 888-452-4625, or at Children's Mercy Park Box Office on game days.

Can I purchase a General Admission ticket at Children’s Mercy Park?

Most tickets for Children’s Mercy Park will be assigned seating. However, certain seats may be listed as General Admission (GA) or Standing Room Only (SRO). These tickets are for patrons that plan on standing in a section where there are no designated seats. Note, GA tickets operate on a first come, first serve basis.

Is there parking available at Children’s Mercy Park?

Children’s Mercy Park has both General Admission parking lots and a Premium Season Ticket Members lot. All parking lots surrounding Children’s Mercy Park will open 3 hours prior to game time and close 2 hours following the game. In General Admission lots, tailgating is encouraged; however, vehicles can only occupy one parking space. More information can be found here

Where is ADA parking at Children’s Mercy Park?

ADA Parking for all Children's Mercy Park events is located in the Nebraska Furniture Mart parking lot across from the Sprint Plaza. An accessible shuttle runs continuously between this lot and the stadium entrance.

How does ADA seating work at Children’s Mercy Park?

ADA seating is located on all levels at Children's Mercy Park. All levels can be accessed by the elevators, ramps and walkways located near stadium entrance locations.

Where are Sounders FC matches played?

Sounders FC matches are played at CenturyLink Field, located just south of downtown Seattle, WA. The address for CenturyLink Field is 800 Occidental Ave S. Seattle, WA 98134.

I have a question about my Sounders FC tickets, who should I contact?

Sounders FC Front Office Any matchday or ticket question 877-657-4625
SeatGeek Sounders FC Support Line Ticket questions 888-444-9028
CenturyLink Field Stadium and Facility questions 206-381-7555

How can I buy tickets for a single Sounders FC game?

SeatGeek is now Seattle Sounders FC’s Official Ticketing Provider! You can buy tickets online through SoundersFC.com or SeatGeek.com, by phone at 877-657-4625, or at the CenturyLink Field Box Office. The box office is open Monday through Friday from 10am to 5pm PDT and Saturdays from 10am to 2pm PDT. It is closed on Sundays, except for FC match days.

How do I link my Sounders FC account to SeatGeek?

Connecting your Sounders FC season tickets to SeatGeek is really simple! You should have received an email from us prompting you to link to SeatGeek. Just in case you don’t have that email, you can also click here and enter the email address associated with your Sounders FC account to start the process. Then, we'll send you an email with a link for you to connect your account. Just follow the steps to complete set up in just a few clicks.

More of a visual person? Check out this video showing the process.

Where should I sit for a Sounders FC match?

If you have never been to a Sounders FC match, we recommend you call the Sounders FC front office at 877-657-4625 to discuss the different areas of the stadium, so we can find a seating area that suits your needs. We have a wide variety of atmospheres throughout the stadium.

Tired of buying tickets to a match and everyone is sitting down and not standing, cheering, singing and dancing? You’re in luck! Sounders FC has a majority rules standing vs sitting policy. If over 50 percent of the fans in a section are standing, then standing will continue. On the other hand, if over 50 percent of the fans in a section are sitting, then sitting will continue and those standing will be asked to sit down to enjoy the match.

Can I purchase a General Admission ticket at CenturyLink Field?

The majority of seats for CenturyLink Field will be assigned seating. You will be able to see the exact section, row and seat(s) you’re purchasing prior to purchase. The only general admission tickets available are in the Emerald City Supporter section, located in the lower portions of section 121-123.

In the Emerald City Supporter section, be ready for first come, first serve seating where you can expect 90 minutes of standing, chanting, cheering and flag waving.

Tell me about Sounders FC supporter sections.

The Sounders FC boast some of the most passionate and diverse supporters in Major League Soccer, and is proud to recognize the following four official supporter groups: Emerald City Supporters, Gorilla FC, North End Faithful and Eastside Supporters.

Sounders FC’s four supporter groups stand, cheer, chant, hop around, sing and bang drums the entire match. If you want to experience a Sounders FC game with their die-hard fans, check out the information below on who they are and where they sit! If you would like to learn more about Supporter Groups, click here.

Emerald City Supporters (ECS) Sections lower 121-123
Gorilla Football Collective (GFC) Section 120
North End Faithful Sections 144-151
Eastside Supporters Section 150

How are my Sounders FC tickets delivered?

All single match tickets for Seattle Sounders FC are delivered electronically. You can view the tickets on your phone using the Sounders FC app or the SeatGeek app. You can also download and print tickets using the Account Manager on your desktop. To get into a match, simply display either the QR code in app, or print out your tickets.

How do I check if my Sounders FC tickets are valid or authentic?

The only way to know your tickets are valid is to buy Sounders FC tickets directly from SeatGeek.com, SoundersFC.com or an authorized reseller. Our tickets are 100% authentic and guarantee you entry to your event.

What is the clear bag policy at CenturyLink Field?

To ensure public safety and a smooth entrance for fans on matchday, CenturyLink Field enforces the Clear Bag Policy for all of their events, including Sounders FC matches. For Sounders FC matches, fans may only bring a clear bag no larger than 12”x12”x6” or a small clutch/wallet no larger than 4.5”x6.5” into the stadium. Bags that do not fit the restrictions will not be allowed in the stadium for any reason. If you have any questions, please contact Sounders FC at 877-657-4625.

Is there parking available at CenturyLink Field?

There are many parking lots surrounding CenturyLink Field including the North Parking Lot, CenturyLink Field Garage and Union Station Garage. All spots are available on a first come, first serve basis and are subject to a fee.

These parking lots are ADA compliant and ADA spots are available on a first come, first serve basis with a state issued disabled parking placard.

If no ADA parking is available, CenturyLink Field offers an accessible drop off zone where fans may drop off friends and family who require assistance before parking. The drop off zone is accessible from 1st Avenue South and is located off the intersection of Railroad Way S. and Occidental Ave. Early arrival is always recommended as traffic congestion occurs close to match time.

What other transportation options are available to get to CenturyLink Field?

Due to the central location of CenturyLink Field, there are many public transportation options available to fans on matchday including King County Metro and Link Light Rail. More information can be found here.

How does ADA seating work at CenturyLink Field?

There are accessible seats (wheelchair convertible) dispersed throughout all areas and price levels of CenturyLink Field. Accessible seating is fully compliant with the Americans with Disabilities Act (ADA). For extra information on the location of ADA seating, please contact the Sounders FC Ticket Office at 877-657-4625.

What happens if a Sounders FC game is postponed? What happens if a game is canceled?

If a Seattle Sounders FC game is postponed, your tickets will be valid for the makeup date. There will be no refunds offered for rescheduled games.

If a Seattle Sounders FC game is canceled, we’ll make sure you receive the correct credit or refund. For single match buyers, you’ll be refunded in full. If you're a season ticket member and a match is canceled, please contact the Sounders FC for more information at 877-657-4625.

Where are LAFC matches played?

LAFC plays at the newly-built Banc of California Stadium, the North American Cathedral of soccer located in the heart of the city of Los Angeles. The address is 3939 S Figueroa Street, Los Angeles, CA 90037.

Who do I contact about my LAFC tickets?

LAFC General Inquiries 323-648-6060 tickets@LAFC.com
SeatGeek’s LAFC Support Line 888-512-5782 lafc@seatgeek.com

How can I buy tickets for LAFC matches?

SeatGeek is now LAFC’s Official Ticketing Provider! You can buy tickets at SeatGeek.com, by phone at 323-648-6060, or at the SeatGeek Box Office outside of the Banc of California Stadium. The SeatGeek Box Office is open from 10 AM to 6 PM, Monday through Friday.

For more information on season memberships, click here.

How do I link my LAFC account to SeatGeek?

Connecting your LAFC season tickets to your SeatGeek account is really simple! You should have received an email from us prompting you to link to SeatGeek.

Just in case you don’t have that email, you can also click here and enter the email address associated with your LAFC account to start the process. Then, we'll send you an email with a link for you to connect your account. Just follow the steps to complete set up in just a few clicks.

More of a visual person? Check out this video showing the entire process.

Can I purchase a General Admission ticket?

Yes! The LAFC Supporters Section, located at the north end of the field, is General Admission. This section is steep, so you will always have a clear view of the field. Plus, it has the first safe standing rail section in North America, so you can stand, jump and cheer on LAFC safely.

For more information on purchasing General Admission season tickets, click here.

Tell me about LAFC Supporters Sections.

LAFC’s supporter group, The 3252, sit at the north end of the field in the General Admission section. The Supporter Section spans across section 101, 107, 108 and 202-206. To find out more about the Supporters Sections, click here.

Note, the Supporter Section was built to ensure you’ll always have a clear view of the field. With the first safe standing rail section in North America and a 34 degree incline, you’ll have a great view plus you can stand, cheer and jump safely!

How are my LAFC tickets delivered?

All tickets for LAFC are delivered electronically. To get into a match, all you’ll need to do is display the QR code in the SeatGeek app.

How do I check if my LAFC tickets are valid or authentic?

The only way to know your tickets are valid is to buy LAFC tickets directly from SeatGeek.com, LAFC.com or an authorized reseller. Our tickets are 100% authentic and guarantee you entry to your event.

What happens if an LAFC match is canceled? What about postponed?

If a LAFC game is canceled, single-match buyers will automatically be refunded in full. For fans with season memberships, please contact LAFC directly at 323-648-6060 if a match is canceled.

If a LAFC game is postponed, your tickets will be valid for the makeup date. There will be no refunds for rescheduled games.

How does ADA seating work in the Banc of California Stadium?

ADA (Americans with Disability Act) seating options are found at all levels within the stadium. Tickets for accessible seats are available through SeatGeek.com, by phone at 323-648-6060 or in person through the Box Office at Banc of California Stadium. When ordering these tickets over the phone or at our Box Office, let us know that you’ll need ADA seating so we can best help you out.

Where can I park for an LAFC match?

Within historic Exposition Park, the Banc of California Stadium is conveniently located less than 2 miles from downtown LA, near the convergence of the 110 and 10 Freeways and accessible via the newly-expanded Metro Expo line.

With over 5,600 parking spots, Banc of California stadium allows fans easy and convenient access to events inside Exposition Park. In addition to plentiful parking, 5% of parking spaces will have EV charging stations, and 20% of spots will be suited with EV ready infrastructure.

Prefer biking to the game? The Stadium also has 440 bicycle parking spaces, as well as a bike path near the venue!

What are the directions to the Banc of California stadium? What transportation options are available?

If traveling by car, you can easily get to the stadium by taking I-110 to exit 20A for Martin Luther King Jr Boulevard toward Coliseum and turning onto S Figueroa St.

The area surrounding Banc of California stadium is also well served by existing public transportation, providing convenient access to the stadium for fans. For all Expo Line Light Rail riders, simply get off at the Expo Park/USC Station.

Where are Louisville City FC matches played?

Louisville City FC matches are currently played at Slugger Field, in the center of Louisville. The address for Slugger Field is 401 E Main St, Louisville, KY 40202.

Who do I contact about my Louisville City FC tickets?

Louisville City FC General Inquiries 502-384-8799, Option 2 info@louisvillecityfc.com
SeatGeek’s Louisville City FC Support Line 888-512-5759 loucity@seatgeek.com

How do I link my Louisville City FC account to SeatGeek?

Connecting your Louisville City FC season tickets to your SeatGeek account is really simple! You should have received an email from us prompting you to link to SeatGeek.

Just in case you don’t have that email, you can also click here and enter the email address associated with your Louisville City FC account to start the process. Then, we'll send you an email with a link for you to connect your account. Just follow the steps to complete set up in just a few clicks.

More of a visual person? Check out this video showing the entire process.

How can I buy tickets for a single Louisville City FC game?

SeatGeek is now Louisville City FC’s Official Ticketing Provider! You can buy tickets online at LouisvilleCityFC.com, by phone at 502-384-8799 (Option 2) or in person at the Slugger Field Box Office. The Slugger Field Box Office opens two hours prior to kick-off.

Can I purchase a General Admission ticket for Louisville City FC matches?

Yes! Tickets in sections 121-125 behind the West goal are all General Admission. This is also where The Coopers supporter group sit.

Where are the Louisville City FC Supporters Sections?

Louisville City FC’s supporter group, The Coopers, sit in sections 121-125. The Coopers are die-hard fans, so expect an electric atmosphere, chanting, tifo displays and standing throughout the match. These sections are General Admission and seating is on a first come, first serve basis.

To find out more about The Coopers, click here.

How are my Louisville City FC tickets delivered?

All single match tickets for Louisville City FC are delivered electronically. You can view the tickets using the SeatGeek app or by downloading and printing the tickets from your Louisville City FC Account Manager on your desktop. To get into a match, simply display either the QR code in app, or print out your tickets.

As always, Louisville City FC fans also have the option for their tickets to be mailed or picked up at Will Call. Will Call is located at the ticket windows near the East Gate at Louisville Slugger Field and opens two hours prior to game time. You must show your ID when picking up will call tickets.

How do I check if my Louisville City FC tickets are valid or authentic?

The only way to know your tickets are valid is to buy tickets directly from SeatGeek.com, or LouisvilleCityFC.com. Our tickets are 100% authentic and guarantee you entry to your event.

What happens if a Louisville City FC game is postponed?

If a Louisville City FC home match is postponed, tickets for that home match can be exchanged for any future 2018 Louisville City FC home match. If a match is postponed, your tickets will also be valid for the makeup date. There will be no refunds for rescheduled games.

How does ADA (Americans with Disabilities Act) seating work in Louisville Slugger Field?

Wheelchair seating is available throughout the lower bowl and club level of Slugger Field, plus, ramps and elevators allow for easy access to seats. For more information about ADA seating or to purchase tickets call (502) 384-8799 or email tickets@louisvillecityfc.com.

Is there parking available at Slugger Field?

Louisville Slugger Field has plenty of parking available within very close distance to the field. On game days, fans can park for a small fee in the main parking lot, which is located just east of the stadium. Other parking options include a large pay lot to the west of the stadium near Preston St., as well as two parking garages within a short walking distance of the venue. Street parking is also available on weekends and after 6 PM on weekdays.

For more information on parking, click here.

Is ADA (Americans with Disabilities Act) parking available at Slugger Field?

Yes, there is ADA parking in the Slugger Field parking lot off Jackson Street. All parking spots are available on a first come, first serve basis.