Frequently Asked Questions

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Overview

SeatGeek is a search engine for finding tickets to live events. You can use SeatGeek to find tickets to concerts, sports, Broadway and comedy shows — pretty much any kind of local, ticketed performance. Like other search engines, SeatGeek searches for tickets all over the web, which means that you'll see far more results and find better deals than if you tried searching only one or two sites on your own. SeatGeek will help save you both time and money in your search.

Using SeatGeek is 100% free. It costs exactly $0.00.

SeatGeek is free and charges no fees, but because most of the tickets we find already have fees tacked on by the websites where they are sold, we choose to display these fees on SeatGeek so that you can weigh the full price of each ticket into your buying decision.

Yep! If you're an iPhone or iPad user, you can download the SeatGeek app from the App Store. If you're an Android user, go to Google Play. There's more about the SeatGeek mobile apps here.

Don't forget, you can also visit seatgeek.com from any mobile web browser. We've built a pretty nice mobile-optimized site.

Visit seatgeek.com/#register or click the "Sign Up" button at the top of any page on SeatGeek.

Creating a SeatGeek user account is the best way to ensure that you don't miss out on the great events happening around you. After logging in to SeatGeek:

  • You can use our tracker feature to track performers and events and be notified when there are new or upcoming games or dates
  • We'll send you periodic email alerts showing you changes in ticket price so you can time your purchase right
  • SeatGeek can use your tracking information to make recommendations for you about new artists that you may not have heard of or remembered to track
  • We put together a totally unique, personalized event calendar based on your preferences and the events happening in your city.

You can read more about each of these features below.

The tickets you see on SeatGeek have all been listed on secondary market websites. This means that the tickets are being re-sold after already having been purchased once from the official box office (a.k.a. the primary market). Sometimes this happens when individual consumers buy tickets to an event and a conflict arises that prevents them from attending. Many people — ticket brokers — make a business out of buying tickets as soon as they become available on the primary market and then angling for a profit by reselling them on the secondary market (with no intention of attending the event themselves).

Secondary market ticket prices are far more dynamic than primary market ticket prices, and can often fall below face value. Or, if primary market tickets are underpriced or hard to get, secondary market tickets prices may exceed face value. Importantly, you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out.

No, tickets can't be directly added to or sold on SeatGeek. In order for new tickets to appear on SeatGeek, they must be listed on one of the secondary market websites whose tickets already appear on SeatGeek.

While logged in, visit seatgeek.com/account. You can also find this page by hovering over your name, picture, or email at the top of any SeatGeek page and clicking "Account Settings". Once there, look for the "Email" section. You can subscribe to or unsubscribe from a few different categories of email by checking the boxes and clicking the button to "Update Your Subscriptions".

When you find tickets that you like on SeatGeek and you buy them, you're purchasing them from the website that originally listed them. These websites can tell whenever a new customer has arrived from SeatGeek, and they are usually willing to pay us a small amount afterward for every new customer that we refer to them.

SeatGeek was founded in September 2009 by Jack Groetzinger & Russell D'Souza and is made in New York City by the talented folks you see on our Team page. You can also find a short list of SeatGeek investors on our Press page at seatgeek.com/press.

Yes. All the websites and marketplaces whose tickets are listed on SeatGeek have 100% (or better) guarantees that they offer, for example, if they fail to fulfill an order in time for an event, or if an event is cancelled. The only exception to this rule is eBay, which has its own general measures for buyer protection, but which does not have an explicit 100% guarantee for problems with ticket purchases.

Very safe. We hate spam and assume that you do too. With that in mind, we'll never sell or share your email address or other personal information. You can read our full privacy policy here.

You can read SeatGeek's Terms of Use here.

You can contact SeatGeek any time by emailing hi@seatgeek.com, tweeting at or DM'ing us @SeatGeek or dropping us a line on Facebook.

Search

Find the search bar on any SeatGeek page and begin typing your query. Press enter or click the magnifying glass button to run your search. Chances are that you will quickly find the result you want within the autocomplete box that appears beneath the search bar as you're typing.

Our search box understands performer names ("Justin Bieber" or "Brooklyn Nets"), event names ("Book of Mormon" or "Super Bowl XLVIII"), venue names ("Staples Center"), city names ("Chicago, IL"), and even zip codes ("30342").

Most ticket websites have their own search features for sifting through their tickets. But in order to see all available tickets for an event you're interested in, you'd need to visit and search hundreds of individual websites where tickets are listed. Nobody has time to do this on their own, so many customers end up settling for whatever deal seems good enough — without ever getting the full picture of what's available.

SeatGeek is the only aggregate search engine for tickets on the web. This means that we search hundreds of websites and pull all the results together in one place. So you can find better deals, save money, and feel much more confident about your buying decision.

Note: When you buy tickets using SeatGeek, you are not buying them from SeatGeek. We may have helped you search for and find a good deal, but your payment and your order go directly to the individual or business who owns the tickets (a.k.a. "the seller"). The seller receives, fulfills, and ships your order, and also provides customer support.

SeatGeek finds tickets for all kinds of performances: concerts, sports, Broadway, comedy shows, and more. It searches hundreds of websites with secondary market ticket listings including big, well-known sites like StubHub, eBay, and TicketsNow all the way down to very small, local broker sites.

As SeatGeek searches across the web for tickets, it has to consume ticket listing data from hundreds of third-party websites that can often be very different. Although our technology is very, very good at making sense of this ticket data, we can't guarantee that the results are always error-free. For this reason, we strongly encourage all our users to closely inspect ticket details on the seller's website before checking out.

Unfortunately, no. We don't have reliable information about the handicap-accessibility of venues. We've found that this information changes frequently, so we recommend that you contact a venue directly to find out which seats are handicap-accessible.

Cross-event search is a SeatGeek search tool for finding the best deals across multiple events at once.

You can use cross-event search whenever there's more than one performance by the same team or band at a single venue. You know you want to see at least one performance, but you’re flexible on dates and care more about finding the best deal.

Here are a few examples:

  • You’re visiting New York for a week and badly want to see what all the Book of Mormon hype is about. You’re free Wednesday, Thursday, and Friday, but what you really want to know is which night has the best available seats.
  • Spring has come to San Francisco. The Giants’ season has just begun and you plan to take advantage of some nice weather and a 9-game home stand with a group of friends. You don’t care who they’re playing — you just want to get into the park & have money left over for beer & hotdogs.
  • Jay-Z has graced your local arena with multiple nights of concerts. They’re all sold out, but you have to go. Tickets are expensive, but you’re sure there must be at least one show with a deal that won't hurt your wallet so bad.

Visit any performer page on seatgeek.com and click the "Compare Events" button. Check the checkbox next to any event that you'd like to include in your search, then click the "Compare…" button. You'll be taken to a normal-looking SeatGeek event page where tickets from all the performances that you selected will be listed on a single venue map.

To change which events are included in your search, click the blue "Comparing X events…" button above the venue map or use your browser's back button to go back to the performer page.

Cross-event search only works across events by the same performer and at the same venue. For example, you can't use it to compare deals for a team's home and away games. And you can't use it to compare concerts by different bands at the same venue.

Venue Maps

SeatGeek's venue maps are all homemade. We were disappointed with the quality of venue maps that we saw on other ticketing sites and even on venues' own websites, so we decided to design and build better ones ourselves. We're constantly working to cover new venues and add new features to the maps to make them even more useful.

We've spent a lot of time designing and making the venue maps on SeatGeek, but we haven't covered every venue just yet. It's only a matter of time…

The multi-colored dots on the map are available tickets, mapped to their corresponding section and row. We also call these dots "pins". The color of each pin is an indicator of its Deal Score. Green pins represent the best available ticket deals, red pins are the worst.

Yep! Row-level detail will appear as you zoom in on the venue map. You can do this using your keyboard's +/- keys, your mouse's scroll wheel, or – if you are on a mobile device – pinch-and-zoom.

Unfortunately not. Though we would like for the answer to be "Yes", the quality of seat-level data that we pull from sellers' websites isn't reliable enough for this to work. Many sellers don't even provide seat numbers of the tickets they are offering at all. For this reason, we only show row-level detail in our search results and venue maps.

Seat View is the name for the images embedded in our venue maps that show the view from a particular section. If we have images for the venue where you're looking, you can find the Seat View images by clicking on one of the pins on the venue map.

SeatGeek also has webpages for individual sections at some venues. These pages include large, high-res Seat View images. Here's an example for section 214 at Madison Square Garden.

Deal Score

Deal Score is a number based on a fancy math calculation made by SeatGeek that tells you exactly how good a deal you're looking at. You can use Deal Score to quickly find the best deals, buy with confidence, and save money in the process.

We factor in lots of things while calculating deal score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are: historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.

Deal Scores are based on an absolute scale, meaning that a Deal Score of a higher number is always a better deal than a Deal Score of a lower number — even across different events.

Deal Scores can range from 1 to 100. Deals at either end of this range are rare, but a 100 means that this is one of the best ticket deals on SeatGeek. Conversely, a 1 is a very, very bad deal.

At SeatGeek, we group tickets into several categories based on their Deal Score:

Deal Score Category
Above 88Amazing
Above 68Great
Above 50Good
Between 40 and 50Okay
Between 30 and 40So-so
Less than 30Bad
Less than 15Awful

Blue is the color assigned to ticket listings for which Deal Score cannot be calculated. This usually happens when SeatGeek can't make sense of the ticket information that is provided on the seller's website. (For example: non-standard section names or numbers.) A blue dot or Deal Score doesn't necessarily signify a bad deal — just that SeatGeek doesn't know enough to give a good answer.

We've written about Deal Score several times on the SeatGeek blog. Here's the first half of a great two-part article by Steve, the chief data scientist behind Deal Score.

Tracker

Tracker is a list of your favorite artists, teams, and upcoming events. When you track a performer or event on SeatGeek, we use it to…

  1. notify you of relevant things like just-announced shows or drops in ticket prices for events that you want to attend
  2. make recommendations about other artists and events in your area that we think you'll like

You can view, add, or remove artists or events from your tracker list at seatgeek.com/account/tracker. You can also track performers and events on SeatGeek by clicking the "Track" slider near the top of performer and/or event pages.

Recommendations

Based on your preferences and the preferences of other SeatGeek users with similar tastes, SeatGeek makes predictions about artists and concerts that we think you'll like and/or that you might have forgotten to track on your own.

Actions you take on SeatGeek (e.g. tracking or buying a ticket to a concert) and on other networks (e.g. liking a band on Facebook or listening to a song on Spotify or Last.fm) give us clues about what types of things you like. We use these signals to tailor artist and event recommendations just for you.

You can explicitly tell us which artists and events you're interested in by adjusting your tracker settings at seatgeek.com/account/tracker.

To help us make more relevant recommendations, all you need to do is track more artists.

The recommendations calendar is a full-screen monthly calendar visible to logged-in SeatGeek users at seatgeek.com. It shows your upcoming tracked and recommended events, including low ticket prices. The calendar updates automatically with new events as they are announced, so it's a great resource to check in on every few days.

You can view your recommendations calendar by logging in to SeatGeek and visiting the SeatGeek homepage.

They sure are. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Customer Support

If you have questions about a ticket order or delivery, your first step should be to contact the seller directly.

Your order confirmation email likely contains some clues about how to contact the seller about your order. The transaction record on your credit card statement may also include a contact phone number. In case it helps, we've also put together a handy list of contact information for markets whose tickets most commonly appear on SeatGeek:

Market Phone Email or Contact form
Last updated: September 2013
Broadway.com 1-800-BROADWAY http://www.broadway.com/contact-us/
ChargedFm 646-490-2700 help@charged.fm
Ebay 1-866-540-3229 http://ocsnext.ebay.com/ocs/cuhome
Empire Tickets 1-800-725-0112 info@empiretickets.com
Primesport 1-800-591-9198 http://www.primesport.com/CustomerService
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
Stubhub 1-866-788-2482 https://www.stubhub.com/help/#contactus
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Ticketexchange 1-800-653-8000 http://ticketmasterus.custhelp.com/app/askNoTabs
TicketMaster 1-800-653-8000 http://ticketmasterus.custhelp.com/app/askNoTabs
Ticketsnow 1-800-927-2770 http://www.ticketsnow.com/ContactUs/Manager.aspx?…
Uberseat 1-888-501-3955 help@uberseat.com
Viagogo 1-866-777-0353 http://www.viagogo.com/ContactUs.aspx
Vivid Seats 1-866-848-8499 info@vividseats.com

Note: SeatGeek doesn't own or sell tickets, handle payments, or fulfill or ship orders, so we don't have insight into ticket orders or deliveries.

The speed with which you receive your tickets can depend on (a) the policy of the seller from whom you purchased the ticket, (b) what kind of ticket you purchased, and (c) how near/far in the future your event date is. Most sellers provide delivery information during checkout and/or in order confirmation emails. If you want more information, you should contact them directly and ask.

Electronic tickets (a.k.a. "e-tickets") can usually be sent to you as an attachment in an email from the seller. Because of this, they tend to have the quickest delivery times. If you're only interested in seeing e-tickets during your search on SeatGeek, just check the "E-tickets only" checkbox at the top of any event page.

Yep. All tickets on SeatGeek that are part of the same listing are adjacent to each other, unless otherwise stated in the seller's notes.

To troubleshoot or check on the status of an order or delivery, you should contact the seller from whom you purchased the tickets. You may also want to check your email program's spam folder to make sure no important updates from the seller have mistakenly been trapped there.

It’s very common for a ticket purchased on SeatGeek to have someone else’s name on it. This is usually the name of the person who originally purchased the ticket from the event box office (i.e. the primary market). By the time you see the ticket, it has been re-sold by that person at least once. Regardless of how many times a ticket changes hands, the name on it will not change.

Don’t worry. The name on your ticket has no bearing on whether you will be admitted to the event. The barcode is the only important piece of information on your ticket that will be scanned at the entrance.

You may be able to. Your best first step is to contact the seller from whom you purchased your tickets. Almost all the sellers and websites whose tickets are listed on SeatGeek have a 100% (or better) guarantee covering common circumstances such as event cancellations. SeatGeek does not offer refunds for tickets found and purchased using our site.

In the same way that you would not expect a refund from Google for a bad search result, SeatGeek also can't provide refunds for its search results.

SeatGeek doesn't own or sell any tickets. We search the web and show you everything that's available — for free. When you buy tickets, you're paying money directly to the seller on whose website SeatGeek found the tickets. You pay exactly $0 to SeatGeek. Because the tickets you bought were never ours and we didn't take any money during the transaction, we can neither take back the tickets nor refund the payment.

If you haven't already contacted the seller from whom you purchased the tickets, you should certainly begin there.

If the support you received from a seller is inadequate, please feel free to let us know what happened at hi@seatgeek.com. We may not be able to remedy your specific issue, but we're always interested in showing our users the best available ticket deals. For example, if we receive consistent negative feedback about a seller whose tickets are listed on SeatGeek, we may consider excluding or reducing the number of their tickets that show up on our site.

You are always invited to email us directly at hi@seatgeek.com.

Performers and Managers

No, tickets can't be directly added to or sold on SeatGeek. In order for new tickets to appear on SeatGeek, they must be listed on one of the secondary market websites whose tickets already appear on SeatGeek.

Yes. After claiming your band's or team's presence on Limelight, you will be able to add event listings directly to SeatGeek. (See What is Limelight?)

Limelight is a tool for artists, teams, and their managers to add events directly to SeatGeek.

After adding your events to SeatGeek via Limelight, they will appear in search results on seatgeek.com and in the SeatGeek mobile apps. They will also be incorporated into SeatGeek's events API, which means that they will appear in applications built by other third-party developers using this API (e.g. Timbre).

First, visit Limelight at limelight.seatgeek.com. You must have a SeatGeek user account.

Once logged in to Limelight, you'll be able to search across SeatGeek teams and bands. If the band you're looking for doesn't already exist, you can request its creation. Otherwise, you can request manager access. Once your request has been approved, you'll be able to add events directly to SeatGeek's listings from your Limelight dashboard.

Developers and Partners

Yes, SeatGeek has an API that can return events, performers, venues, and recommendations. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

There sure is. Our affiliates earn money by referring traffic to SeatGeek. You can learn more about the program here or go ahead and register here.

Press

Yes. If the data you're interested in is not publicly available on seatgeek.com, just contact press@seatgeek.com. We may be able to help.

Yes, we keep a frequently-updated list of SeatGeek press mentions and announcements on our Press page at seatgeek.com/press.