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Frequently Asked Questions

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What is SeatGeek?

SeatGeek is a ticket platform that searches hundreds of other sales sites for you and brings ticket sellers together right here in one place. No more searching around wondering if you’re going to get ripped off. Want to sell your own tickets? Do it with a tap on SeatGeek’s Marketplace and we’ll even give you price recommendations. It’s never been easier to score sweet deals and save time looking for seats to games, shows, concerts and matches. Let’s go!

Can I use SeatGeek on my mobile device?

Of course you can! If you use an iPhone or iPad, simply download the SeatGeek app from the App Store. If you're an Android user, go to Google Play. You can learn more about the SeatGeek mobile apps here or go to seatgeek.com from your device. Our site’s fully mobile-optimized.

How do I register for a SeatGeek user account?

Visit seatgeek.com/#register or click the 'Sign Up' button at the top of any page on SeatGeek.

Why should I register for a SeatGeek user account?

Because once you do, you’ll always know when great live events are happening in your area. After logging in to SeatGeek you can:

  • Use our tracker feature to track performers and events and be notified when new or upcoming games and dates are released
  • Receive email alerts showing changes in ticket prices so you can time your purchase to get the best deal
  • Let SeatGeek use your tracking information to make recommendations for you about new artists you may be into
  • Send tickets to your friends as a gift or charge a price, totally free
  • Sell your tickets on the SeatGeek Marketplace with just a few clicks

You can read more about any of these features below.

What is the secondary ticket market?

The secondary ticket market is made up exclusively of tickets being resold after their original purchase from a box office (aka the primary ticket market).

Secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, too. On the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value. Good news is you can almost always still buy your way into an event on the secondary market long after primary market tickets have sold out.

I think I entered the incorrect email/shipping address, how can I change it?

Might be as simple as a typo in your email address. Luckily, this can be easily fixed. Go ahead and reach out to the vendor directly and they should be able to update your information and resend any details you may've missed. Find a list of the vendors below:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

How do I change my SeatGeek email preferences?

Log in and visit seatgeek.com/account. You can also find this page by hovering over your name, picture, or email at the top of any SeatGeek page and clicking "Account Settings". Once there, look for the "Email" section. You can subscribe to or unsubscribe from any types of emails by checking the boxes and clicking the button to "Update Your Subscriptions".

How does SeatGeek make money?

When you buy tickets off SeatGeek, you’re purchasing them from a variety of sellers. These sellers in turn pay us a small amount for every sale we help them make.

Who's behind SeatGeek?

SeatGeek was founded in September 2009 by Jack Groetzinger, Russell D'Souza and Eric Waller. It’s made in NYC by the talented folks seen on our Team page, and you can also find a short list of SeatGeek investors on our Press page at seatgeek.com/press.

Can I trust all the sellers whose tickets are listed on SeatGeek?

Yes. All tickets listed on SeatGeek are fully guaranteed. If a seller fails to fulfill an order in time for an event or an event is cancelled, you will receive a 100% (or better) refund.

How safe is my private data with SeatGeek?

We take privacy and security seriously here at SeatGeek. You can find more information in our privacy policy here.

Where can I read SeatGeek's Terms of Use?

You can read SeatGeek's Terms of Use here.

How do I contact SeatGeek?

Hit us up any time by emailing hi@seatgeek.com, tweeting at or DM'ing us @SeatGeek or dropping us a line on Facebook.

How do I contact someone about a question or problem with my order?

If SeatGeek is listed as the seller on the tickets page, message us here! Otherwise, you will get the fastest answer by contacting the seller of your tickets directly.

If you’re unsure who the seller is, check your order confirmation email which should contain the seller’s name and contact information. The transaction record on your credit card statement may also include a contact phone number. In case it helps, we've also put together a handy list of contact information for markets whose tickets most commonly appear on SeatGeek:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If your order has been placed with one of the sellers above please note SeatGeek doesn't own or sell those tickets, handle the payment, or fulfill or ship the tickets, so we don't have insight into their ticket orders or deliveries.

Where are my tickets?

We deliver tickets right away whenever possible, but not every listing on SeatGeek offers instant delivery. Some venues, performers, and teams issue their tickets on a delayed release. While tickets may go on sale months in advance, the box office won’t send out the actual tickets until anywhere from a week to 24 hours before the event. Most sellers provide delivery information during checkout and/or in order confirmation emails, including the date they expect to have your tickets in-hand.

If your event is less than 24 hours away for e-tickets or less than 4 days away for hard stock tickets, please don’t hesitate to reach out to your seller to get an update on the delivery status. If you placed an order for a SeatGeek-branded listing, message us here. Otherwise, if your tickets were purchased through a third-party vendor, contact your seller using the info below.

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

What are the seat numbers for my tickets?

All of our ticket information comes directly from vendors. They don't always specify seat numbers, and we can only display the information they provide. We can assure you that all tickets within the same listing will be right next to each other, unless otherwise stated in the ticket notes (i.e. piggyback, across aisle, etc). You're welcome to contact the vendor directly, as they may be able to give you a bit more information about this listing. Their name will be next to the ticket price on the main event page, and you can find their contact information here:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

Will the seats/tickets I bought all be next to each other?

Yep. All tickets on SeatGeek that are part of the same listing are adjacent to each other, unless otherwise stated in the seller's notes.

I bought tickets to an event that's only a few days away, but I haven't received my tickets. What should I do?

To troubleshoot or check on the status of an order or delivery, you should contact the seller from whom you purchased the tickets. You may also want to check your email program's spam folder to make sure no important updates from the seller have mistakenly been trapped there.

I think I entered the incorrect email/shipping address, how can I change it?

Might be as simple as a typo in your email address. Luckily, this can be easily fixed. Go ahead and reach out to the seller directly and they should be able to update your information and resend any details you may've missed.

If you placed an order for a SeatGeek-branded listing, message us here with the correct information. For all other orders, you will get the fastest help by contacting the seller directly:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

It looks like I got the incorrect tickets, how can I fix this?

Yikes! If the tickets delivered look different than the ones you ordered, please reach out to the seller right away. Don’t worry, your purchase is protected by the SeatGeek Guarantee! If your tickets were purchased through a SeatGeek-branded listing, please message us here and we’ll do whatever we can to resolve the issue. If your tickets were purchased through a third-party vendor, you can reach out to the seller to get this fixed:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

Why do my tickets have someone else's name on them?

It’s very common for a ticket purchased on SeatGeek to have someone else’s name on it. This is usually the name of the person who originally purchased the ticket from the event box office (i.e. the primary market). By the time you see the ticket, it has been re-sold by that person at least once. Regardless of how many times a ticket changes hands, the name on it will not change.

Don’t worry. The name on your ticket has no bearing on whether you will be admitted to the event. The barcode is the only important piece of information on your ticket that will be scanned at the entrance.

Did my order go through?

When you order tickets through SeatGeek, the vendor will communicate important email updates with you. We also help you keep track of your order's status in the My Tickets section of your account. Please look in both places to find the status of your order. If you haven't received any emails, check your spam folder or reach out to your vendor about possibly updating your email information. You can find the vendor contact information below:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to locate the correct tickets.

My order is “pending.” What does that mean?

When you place an order through SeatGeek, we mark it as “pending” while the seller checks to make sure they can fulfill the order. If they can, the order is confirmed and eventually fulfilled. In the rare case that the seller cannot fulfill the order, you don’t need to worry! We’ll email you asap, and you won’t be charged.

Why is there a charge on my account?

As soon as you hit checkout, a pending authorization hold applies to your account. In the unlikely case that an order is canceled and unable to be fulfilled, the charge is immediately voided and will not continue to process. Depending on your bank, that pending charge will clear in 1-3 business days, maybe less.

If you need the funds available sooner, please contact your bank directly to see if they can manually remove the pending authorization hold.

Can I get a refund for tickets I found and purchased using SeatGeek?

You may be able to. Your best first step is to contact the seller from whom you purchased your tickets. Almost all the sellers and websites whose tickets are listed on SeatGeek have a 100% (or better) guarantee covering common circumstances such as event cancellations. SeatGeek does not offer refunds for tickets found and purchased using our site.

Why can't SeatGeek offer refunds on tickets?

Primary and secondary ticket markets are complex, and most ticket orders can’t be canceled or refunded once they’ve been submitted to ensure the validity of the tickets you’re purchasing. If you order tickets you can no longer use, the best way to recoup your costs would be to list them for sale on the SeatGeek Marketplace or another ticket exchange platform.

My event was postponed and I can’t make the rescheduled date. Can I get a refund?

Afraid not. SeatGeek sellers are unable to offer refunds for rescheduled events unless they can secure a refund from the venue itself. But you have options! If you can’t make the postponed date, you can still resell your tickets. We make it super easy to list e-tickets on the SeatGeek Marketplace, and tickets listed on SeatGeek are very likely to find a buyer!

I can't complete the checkout process because of an error.

We've worked to make checkout as easy as possible here at SeatGeek. If you encounter an error at checkout, double check the account information you've entered. You may want to enter alternative information or payment methods if the issue continues to persist. Still not fixed? Try purchasing tickets under a different listing for the same event. If nothing else works, you can contact the vendor directly. Find the vendor contact information below:

Market Phone Email or Contact form
Last updated: October 2016
Crowd Seats 1-855-662-7693 https://help.crowdseats.com/hc/en-us
Crowd Torch 1-877-318-4540 ticketbuyersupport@crowdtorch.com
FanXchange 1-866-970-3269 help@fanxchange.com
Primesport 1-800-591-9198
Razorgator 1-800-542-4466 http://www.razorgator.com/tickets/about-us/contact-us/
ScoreBig 1-877-726-7324 http://help.scorebig.com/hc/en-us/requests/new
Telecharge 1-800-543-4835 https://www.telecharge.com/Contact-Us
Ticket Network 1-888-456-8499 customerservice@ticketnetwork.com
Ticketcity 1-800-521-8788 https://www.ticketcity.com/helpful-links/contact/contact-form…
Uberseat 1-888-501-3955 help@uberseat.com
Wantickets 1-866-984-9268 https:http://www.wantickets.com/Contact.aspx

If you purchased tickets from the SeatGeek Marketplace, message us here and we'll work with you to figure this out!

Why can’t I use a prepaid gift card to buy my tickets?

We’d love to make this possible someday! At the moment, our payment processor requires that payment methods have a verifiable address that we can confirm, so it’s not possible to purchase your tickets using a prepaid gift card. We recommend trying a different form of payment instead.

I don't live in the US, can SeatGeek show me the ticket prices in my local currency?

At this time, no. Because SeatGeek is a US-based company, all prices are only shown in USD, regardless of your location. Please make sure to calculate any currency conversions before purchase so you don’t run into any surprises after checkout.

I want to cancel my order.

If you've ended up with tickets that you can not or do not want to use anymore, you'll want to review the terms and conditions of the vendor you purchased from before reaching out to them directly. In many cases, the vendors listing tickets on SeatGeek have 'all sales are final' policies. We created the SeatGeek Marketplace, to allow customer the opportunity to recoup their costs by listing their own tickets for sale. You can find more information here: seatgeek.com/sell

How do I find tickets using SeatGeek?

Find the search bar on any SeatGeek page and begin typing your query. Press enter or click the magnifying glass button to run your search. Chances are that you will quickly find the result you want within the autocomplete box that appears beneath the search bar as you're typing.

Our search box understands performer names ("Justin Bieber" or "Brooklyn Nets"), event names ("Book of Mormon" or "Super Bowl XLVIII"), venue names ("Staples Center"), city names ("Chicago, IL"), and even zip codes ("30342").

SeatGeek is an aggregate search engine. What does that mean?

Most ticket websites have their own search features for sifting through their tickets. But in order to see all available tickets for an event you're interested in, you'd need to visit and search hundreds of individual websites where tickets are listed. Nobody has time to do this on their own, so many customers end up settling for whatever deal seems good enough — without ever getting the full picture of what's available.

SeatGeek is the only aggregate search engine for tickets on the web. This means that we search hundreds of websites and pull all the results together in one place. So you can find better deals, save money, and feel much more confident about your buying decision.

What kinds of things does SeatGeek aggregate?

SeatGeek finds tickets for all kinds of performances: concerts, sports, Broadway, comedy shows, and more. It searches hundreds of websites with secondary market ticket listings.

Can I search for handicap-accessible seating using SeatGeek?

Unfortunately, no. We don't have reliable information about the handicap-accessibility of venues. We've found that this information changes frequently, so we recommend that you contact a venue directly to find out which seats are handicap-accessible.

What are Seller Notes, and what does this note mean?

We always want you to know what you’re getting, so sellers will sometimes leave helpful notes on their listings. The notes might describe the delivery method or something about the seats you’re purchasing, so make sure to read them carefully before buying your tickets! Here’s a helpful guide to some common notes:

ADA / American Disabilities Act Handicapped-accessible seating is often noted as ADA. Some venues will not permit groups without disabilities to use these tickets, and if they do, you’ll likely be provided with folding chairs. If you do not have a disability and are considering ADA tickets, contact the venue to check these tickets will work for you.
Obstructed / Limited View The venue lists these tickets as having an obstructed or limited view. We recommend researching the view or contacting the venue directly before purchasing if you have any concerns about these seats.
Piggyback Seats that are sold with one seat in front of the other in a different row. Piggyback seats will still be adjacent to each other, just front-and-behind instead of side-by-side.

What is Deal Score?

Deal Score is a number based on a fancy math calculation made by SeatGeek that tells you exactly how good a deal you're looking at. You can use Deal Score to quickly find the best deals, buy with confidence, and save money in the process.

How is Deal Score calculated?

We factor in lots of things while calculating deal score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are: historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.

Deal Scores are based on an absolute scale, meaning that a Deal Score of a higher number is always a better deal than a Deal Score of a lower number — even across different events.

What is a good Deal Score?

Deal Scores can range from 1 to 100. Deals at either end of this range are rare, but a 100 means that this is one of the best ticket deals on SeatGeek. Conversely, a 1 is a very, very bad deal.

At SeatGeek, we group tickets into several categories based on their Deal Score:

Deal Score Category
Above 88Amazing
Above 68Great
Above 50Good
Between 40 and 50Okay
Between 30 and 40So-so
Less than 30Bad
Less than 15Awful

What does a blue dot or blue Deal Score mean?

Blue is the color assigned to ticket listings for which Deal Score cannot be calculated. This usually happens when SeatGeek can't make sense of the ticket information that is provided on the seller's website, such as when a listing uses non-standard section names or numbers. A blue dot or Deal Score doesn't necessarily signify a bad deal — just that SeatGeek doesn't know enough to give a good answer.

I really like math. Can I learn more about Deal Score?

We've written about Deal Score several times on the SeatGeek blog. Here's the first half of a great two-part article by Steve, the chief data scientist behind Deal Score.

How will I receive my tickets?

There are all kinds of ways that tickets can be delivered! Make sure to check the notes for the expected delivery method before you buy your tickets so you know how they will be sent. Here’s a handy key that helps explain common notes on our listings:

Electronic Tickets / E-tickets These will be delivered electronically, most likely as a traditional PDF ticket. Keep in mind that “electronic” and “e-ticket” mean that the tickets will be delivered to you by email, and don’t necessarily mean the ticket will be valid for mobile entry.
Instant Delivery These tickets will be delivered electronically within minutes of your purchase being confirmed. While all Instant Delivery tickets are e-tickets, not all e-tickets are Instant Delivery.
Mobile Transfer / XFER You will accept a ticket transfer from a third-party ticketing company. You must use their app to get into the event. For more information, see our answers to How do I accept mobile transfer tickets? and What are mobile transfer tickets?
Mobile QR Tickets are sent to you as mobile QR codes, sometimes within the SeatGeek app. Keep in mind that these tickets have to be scanned from a mobile device, so don’t print them!
Shipping Your tickets will be mailed to you. Use these hardstock tickets to enter the venue.
Will Call These tickets will be available at the venue’s Will Call window under the name provided on the order. Make sure to bring your ID.
LPU / Local Pickup You will be contacted by the seller prior to the event to arrange a pickup location near the venue where you can get your tickets.
Venue Walk-In The seller will get in touch with you beforehand to arrange a time and place to meet. The representative will then meet you at the venue and walk you into the event. See I was told someone had to meet me at the venue to walk me into my event. Is that legit? for more info.
GC / Gift Card You will be sent a prepaid gift card which is linked to your tickets. Use it to enter the event.

How do I accept mobile transfer tickets?

As it gets closer to the event, you'll get an email from a third-party (usually Ticketmaster or the team) prompting you to accept your ticket transfer. The example below uses Yankees tickets, but the process should be very similar for any mobile transfer. And for the visually inclined, here's a video explaining the process.

After clicking the link in the email, you may need to create an account on their website to claim your tickets.

Once you’re in your account, you’ll have to acknowledge that the tickets must be displayed on your mobile phone.

And when you get to this confirmation page, you’re done!

Once these tickets are added to your account, you'll need to download the relevant third-party app so you can scan into the event with your mobile device. Below, you can find a download link to the app that lets you enter your event. And depending on the event, you may be able to add your ticket to Apple Wallet or pull up your ticket on your phone’s web browser.

US Open (tennis) iPhone Android
Ticketmaster (concerts) iPhone Android
Atlanta Braves, Chicago Cubs, LA Angels, NY Yankees iPhone Android
Atlanta United FC iPhone Android
Orlando City SC iPhone Android
Minnesota Timberwolves iPhone Android
Washington Wizards and Washington Capitals iPhone Android
St. Louis Blues iPhone Android

Why did the delivery method of my tickets change?

Sadly, we can’t always guarantee the method of delivery. Sellers list their tickets with their honest expectations, but sometimes they have to change the delivery method. This usually happens because of venue decisions that make timely delivery impossible unless tickets are sent a different way. For example, hard stock tickets may be reissued as e-tickets, or instead of being shipped brokers may provide local pickup. If the change in delivery prevents you from being able to get your tickets, message us here and we’ll do what we can to help!

What are mobile transfer tickets?

Some venues prefer to use paperless tickets or mobile transfers for entry because it’s a more secure delivery method than traditional PDF print-at-home tickets. These kinds of tickets will be delivered outside of SeatGeek within the venue’s or team’s preferred ticketing platform. Mobile transfer tickets can’t leave the platform on which they were created, so you’ll be required to set up an account with a third party to have access to them. Mobile transfer tickets also won’t be printable, and they’ll need to be scanned from a mobile device to be valid for entry.

I can’t find the email with my mobile transfer tickets.

We have a couple of tips for you! The invite to claim your mobile transfer tickets will be sent to the email address used when placing your SeatGeek order. Once you locate the email with your ticket transfer, follow the simple prompts within the email to access the tickets.

Still can’t find the email? Sometimes, the tickets will come directly from the seller so rather than searching your inbox for “SeatGeek”, try searching the team’s name.

Note: mobile transfer tickets will be sent to you from a third party, often Ticketmaster or the team directly. They will not be delivered in your SeatGeek app.

I haven’t received my mobile transfer tickets yet.

Depending on the venue, some tickets are not available until closer to the event. However, your tickets will be on their way shortly! Keep an eye out for an email from either Ticketmaster or from the team prompting you to accept the tickets.

I’ve accepted my mobile transfer tickets but I can’t see them.

Sometimes the tickets or QR codes are not viewable until the day of the event. This is a policy enforced by venues to keep your tickets safe. Rest assured as long as you’ve accepted those tickets, they are yours and barcodes will appear either via Ticketmaster or the team’s app in time for the game.

Which teams provide mobile transfer tickets?

Delivery types change every season but currently, teams providing mobile transfer tickets are the Yankees, Cubs, Braves, Wizards, Capitals, Cavaliers, Cowboys, Lions and Rockets. The NCAA Final Four and the Cotton Bowl will also use paperless tickets.

Can I change the format of these mobile transfer tickets?

The venue determines the format of the tickets, so sadly, SeatGeek cannot change the delivery format. This will be the method of entry for the majority of attendees to your event.

I was told someone had to meet me at the venue to walk me into my event. Is that legit?

Absolutely! Sometimes sellers will purchase multiple tickets on a single card. Instead of sending the card directly to you, representatives will meet you at the venue to walk you into the event. The seller will get in touch with you beforehand to arrange a time and place to meet. Much like gift card or credit card entry, this method is extremely rare, but rest assured you’ll still be set to get into that event!

I received a prepaid gift card in the mail. Is this my ticket?

Yes! Some larger shows use credit card or gift card entry. The card used to make the purchase essentially becomes your ticket. When you get to your event, all you’ll need to do is swipe the card you received to gain entry. Keep in mind that this entry method is extremely rare and is usually reserved for lower-level section tickets of high-profile events.

Where do I enter my SeatGeek promo code?

You can enter a promo code on the Payment tab of your account settings (or from the Me tab on mobile web and our iPhone app, and the Settings tab in our Android app). You can also enter a promo code on the checkout screen for eligible listings.

Why isn't my promo code working at checkout?

Many promo codes have restrictions on them, including but not limited to: minimum purchase amount, first-time buyer only, and expiration date. You can view restrictions for any code you have applied on your account page.

Why can't I use my promo code on all tickets?

SeatGeek lists tickets from many markets and sellers, but not all markets support promo code use. If you’ve got a promo code you want to redeem, simply change “All Ticket Types” on the event page to “Promo Eligible” and this will filter the listings for you!

Can I use more than one promo code on a purchase?

You may only apply one promo code to a purchase, but you may apply multiple promo codes to your account in your account settings and use other codes toward a future purchase (with the exception of first-time buyer promotions). If you have multiple promo codes saved to your account, we will automatically apply the newest applicable code to your next purchase, but you may choose to remove it or change to an alternate promo code on the checkout screen.

Why are you asking me to sign in to use a promo code? I don't have an account!

Promo codes can only be used when you are signed into a SeatGeek account. It's easy and free to register and your information is safe and secure with us! It also makes future purchases a breeze.

What is SeatGeek's "tracker" feature?

Tracker is a list of your favorite artists, teams, and upcoming events. When you track a performer or event on SeatGeek, we use it to…

  1. notify you of relevant things like just-announced shows or drops in ticket prices for events that you want to attend
  2. make recommendations about other artists and events in your area that we think you'll like

How do I adjust my tracker settings?

You can view, add, or remove artists or events from your tracker list at seatgeek.com/account/tracker. You can also track performers and events on SeatGeek by clicking the "Track" slider near the top of performer and/or event pages.

Can I use my phone to get into the event?

If mobile entry is enabled for your event, you absolutely can use your phone to get in! You can now use the SeatGeek app to enter hundreds of stadiums, arenas and theaters.

Venue policies for mobile entry can vary. Some venues do require that you print your tickets before arrival - so look out for instructions that will appear in the app and via email. You can pull up your order in the “My Tickets” section of your SeatGeek account to find out whether your tickets are good for mobile entry. Also, you can double-check the venue’s website ahead of time.

If you still aren't sure what type of ticket your venue will accept, contact our customer support team for answers!

My tickets say "Not valid for entry via mobile device", what's up with that?

Some venues will print this on the ticket to discourage people from zooming in on the tickets pdf on their phone.

This doesn't mean that the venue will not allow the use of the mobile entry barcode through the SeatGeek app. If the barcode is generated and displays in the SeatGeek app, you'll be good to go!

How do I add tickets to SeatGeek?

You can upload e-ticket PDFs on seatgeek.com and in the iOS app. Visit “My Tickets” on your computer and you'll see a box near the top of the page with some more information to help you get started. On iOS, head over to the “My Tickets” tab where you'll find a helpful “Add” button in the top right corner.

What kind of tickets can I add to SeatGeek?

You can upload original e-ticket PDF files that come directly from the vendor. Good examples:

  • You purchased e-tickets from another site and received an email with a PDF file containing your e-tickets
  • Your friend bought e-tickets to a show and sent you a PDF file containing your e-ticket

We don’t currently support uploading the following:

  • Scans or photos of paper tickets (even if saved as a PDF file)
  • Tickets for events in the past
  • Tickets for events that aren't already on SeatGeek (you can search with the box in blue navigation bar at the top of this page)
  • Mobile transfer tickets that need to be delivered through a third-party app
  • Hard-stock tickets
  • Gift card or credit card ticket entry

Note: e-tickets you’ve purchased on SeatGeek should automatically appear in “My Tickets” in the SeatGeek app and website.

What are the benefits of adding a ticket to SeatGeek?

Adding an e-ticket to SeatGeek lets you use your mobile device as your ticket to events that support mobile entry. Adding tickets to SeatGeek also makes it easy to send the ticket to someone else or list for sale on the SeatGeek Marketplace.

What does it mean to “Send” tickets?

Sending a ticket to someone on SeatGeek is just like giving or selling someone a paper ticket, except that it’s electronic, happens instantly, and you can automatically charge money for a ticket if you wish.

When would I want to send tickets?

Sending tickets is useful in many scenarios. You might send a ticket to a friend so that she can meet you inside the venue or if you have an extra ticket to an event and can no longer use it.

How long will it take before I get paid?

After the recipient accepts your tickets, you should get paid in 2-5 business days.

Does SeatGeek charge any fees when I send tickets with an included price?

Nope!

Which tickets can I send on SeatGeek?

You can upload original e-ticket PDF files that come directly from the vendor. We don’t currently support PDFs of tickets that are scanned in. E-tickets you’ve purchased on SeatGeek should automatically appear in “My Tickets” in the SeatGeek app and website.

Can I send tickets to someone who doesn’t have the SeatGeek app?

Yes. When they accept the tickets, they’ll see instructions on how to download their tickets.

Can I undo sending a ticket after someone has already accepted it?

No. Once you send tickets to someone and that person accepts, the tickets have been transferred to that person's account. However, you can cancel sending if the recipient has not yet accepted the tickets.

How do I list tickets?

You can list tickets by visiting the “My Tickets” tab on our website, viewing the ticket details for a specific event, and clicking the “Sell Tickets” button. Make sure the tickets you want to sell have been uploaded to your account first. If the tickets you want to sell are not currently in your SeatGeek account, you can learn how to add them below.

Why do I need to have a credit card on file in order to sell tickets?

We require all sellers to have a valid credit card on file but we will not charge it unless the seller is unable to fulfill their duties. In the unlikely case that there’s an issue with the validity of the tickets sold, a seller’s card may be charged a penalty as well as the cost to replace the tickets (up to 200% of the order cost).

When you list tickets on SeatGeek Marketplace, you may see a temporary authorization on this credit card. This is a security measure to verify the validity of your card.

Does SeatGeek charge a fee for listing and selling tickets?

Listing tickets on SeatGeek is completely free. When your tickets are successfully sold, we take a 20% fee off of the purchase price. For example, if you sell 1 ticket for $100 you’ll be charged a $20 fee and be paid $80.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your Venmo or bank account.

See also:

How do I deactivate my listing?

To deactivate a listing, visit the “My Tickets” tab on our website and view the ticket details for the event you’d like to deactivate your listing from. Once on the ticket detail view, click the “Delist Tickets” button in the history section. You will be prompted to confirm your deactivation.

How do I edit my listing?

If you’d like to adjust the price on your SeatGeek Marketplace listing, you can visit the “My Tickets” tab on our website and view the ticket details for the listing you’d like to modify. Update your listing with the desired price in the designated field. If you’d like to change the quantity of your listing, we recommend deactivating your tickets and creating a new listing with the updated quantity.

I sold tickets - why did I get charged?

If your credit card has been charged, that means that there was an issue with the tickets you sold on the SeatGeek Marketplace. Our Trust & Safety team always contacts sellers before charging them, so please check your email for a notification.

What is a payout?

A payout is the money that SeatGeek sends you after your tickets sell.

What is a payout method?

A payout method is the way we’ll pay you. We currently support two payout methods: your bank account or your Venmo account. At the moment, we can only support payouts to bank and Venmo accounts in the United States.

What is Venmo?

Venmo is an online service for sending and receiving money that you can use to get paid for selling tickets on SeatGeek. You can use it with a mobile phone number and/or email address. Learn more about Venmo.

How do I add a payout method?

To add a payout method go to your Account Settings page and navigate to the Payment & Shipping tab. This is also where you can edit your payout method in the future. If you do not have a payout method selected the first time you sell tickets you will be prompted to add a payout method.

How many payout methods can I add?

You can currently only add one payout method to your account. You can edit your payout method by visiting your Account Settings page and navigating to the Payment & Shipping tab.

How long will it take to get paid after selling tickets?

We will send your payout after the event ends but it will take up to 5 business days for the money to appear in your Venmo or bank account.

My payout hasn’t arrived. I think I put the wrong bank/Venmo information in. What do I do?

No problem! Just go to your Payment & Shipping page to correct your payout method.

If you’re using Venmo as your payout method, Venmo will automatically return your unclaimed funds to us after 30 days. At that point, we will send your payout within 24 hours as long as you’ve updated your information. This will register in your Venmo account within 5 business days.

If you’re using your bank account, your payout will automatically be processed again within 24 hours once the payout method is edited, but please still allow up to 5 days to receive your funds.

I sold tickets - where is my money?

If it's been 5 business days since the event passed and you haven't received your payment, that usually means that there was an issue with the tickets you sold on the SeatGeek Marketplace. Our Trust & Safety team always contacts sellers to investigate what happened, so please check your email for a notification.

Can I change my payout method?

You can. However, it's important to remember that the active payout method at the time a payout is released is where the money will go. For example, you might have your bank account set up as your payout method today, and you sell tickets to an event happening 3 months from now. If you change your payout method to a Venmo account between now and the event you sold tickets for, the payout for that sale would go to your Venmo account.

Why was I paid a different amount than I expected?

It is possible for payouts that happen at similar times to get grouped together, so you may notice this if you make multiple sales for events that happen on similar dates.

I'm having trouble adding a payout method.

If you're having trouble entering a payout method successfully, you may want to try an alternate account. If the issue persists, please contact your bank to make sure your account is in good standing. If the issue is not resolved by any of these solutions, you may want to use a different bank or venmo account by changing it in your settings.

What are SeatGeek recommendations?

Based on your preferences and the preferences of other SeatGeek users with similar tastes, SeatGeek makes predictions about artists and concerts that we think you'll like and/or that you might have forgotten to track on your own.

What influences the recommendations that SeatGeek makes for me?

Actions you take on SeatGeek (e.g. tracking or buying a ticket to a concert) and on other networks (e.g. liking a band on Facebook or listening to a song on Spotify or Last.fm) give us clues about what types of things you like. We use these signals to tailor artist and event recommendations just for you.

You can explicitly tell us which artists and events you're interested in by adjusting your tracker settings at seatgeek.com/account/tracker.

How can I improve the recommendations that SeatGeek makes for me?

To help us make more relevant recommendations, all you need to do is track more artists.

Are SeatGeek recommendations available in an API?

They sure are. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Where does SeatGeek get its venue maps?

SeatGeek's venue maps are all homemade. We were disappointed with the quality of venue maps that we saw on other ticketing sites and even on venues' own websites, so we decided to design and build better ones ourselves. We're constantly working to cover new venues and add new features to the maps to make them even more useful.

Why don't all venues have maps?

We've spent a lot of time designing and making the venue maps on SeatGeek, but we haven't covered every venue just yet. It's only a matter of time…

What do the multi-colored dots on the map mean?

The multi-colored dots on the map are available tickets, mapped to their corresponding section and row. We also call these dots "pins". The color of each pin is an indicator of its Deal Score. Green pins represent the best available ticket deals, red pins are the worst.

Can I see individual rows in SeatGeek venue maps?

Yep! Row-level detail will appear as you zoom in on the venue map. You can do this using your keyboard's +/- keys, your mouse's scroll wheel, or – if you are on a mobile device – pinch-and-zoom.

Can I see individual seats in SeatGeek venue maps?

Unfortunately not. Though we would like for the answer to be "Yes", the quality of seat-level data that we pull from sellers' websites isn't reliable enough for this to work. Many sellers don't even provide seat numbers of the tickets they are offering at all. For this reason, we only show row-level detail in our search results and venue maps.

What is Seat View?

Seat View is the name for the images embedded in our venue maps that show the view from a particular section. If we have images for the venue where you're looking, you can find the Seat View images by clicking on one of the pins on the venue map.

SeatGeek also has webpages for individual sections at some venues. These pages include large, high-res Seat View images. Here's an example for section 214 at Madison Square Garden.

Can I list my events on SeatGeek?

Yes. After claiming your band's or team's presence on Limelight, you will be able to add event listings directly to SeatGeek.

See also:

What is Limelight?

Limelight is a tool for artists, teams, and their managers to add events directly to SeatGeek.

What are the perks of listing my events on Limelight?

After adding your events to SeatGeek via Limelight, they will appear in search results on seatgeek.com and in the SeatGeek mobile apps. They will also be incorporated into SeatGeek's events API, which means that they will appear in applications built by other third-party developers using this API.

How do I use Limelight?

First, visit Limelight at limelight.seatgeek.com. You must have a SeatGeek user account.

Once logged in to Limelight, you'll be able to search across SeatGeek teams and bands. If the band you're looking for doesn't already exist, you can request its creation. Otherwise, you can request manager access. Once your request has been approved, you'll be able to add events directly to SeatGeek's listings from your Limelight dashboard.

Does SeatGeek have an API for…?

Yes, SeatGeek has an API that can return events, performers, venues, and recommendations. For full documentation of SeatGeek's API and other developer resources, visit platform.seatgeek.com.

Is there a SeatGeek affiliate program?

There sure is. Our affiliates earn money by referring traffic to SeatGeek. You can learn more about the program here or go ahead and register here.

Can I use SeatGeek data in a story I'm working on?

Yes. If the data you're interested in is not publicly available on seatgeek.com, just contact press@seatgeek.com. We may be able to help.

Have other people written stories using SeatGeek ticket data?

Yes, we keep a frequently-updated list of SeatGeek press mentions and announcements on our Press page at seatgeek.com/press.

What is the Account Manager?

The Account Manager is the “My Tickets” section specifically for Season Ticket holders. After linking your season tickets to SeatGeek, you can log in, head to your Account Manager and manage your season tickets. All of your tickets will be in one place for you to sell, transfer, download and print. You can check out exclusive deals like pre-sales under the “Offers” tab, view your past invoices and find contact information for your team representative.

Who should I contact with questions about my Sporting Kansas City Account Manager?

You can call SeatGeek at 1-888-415-6650 or email us at sportingkc@seatgeek.com.

Has my account number changed? Where can I see it?

Your account number is the same as the season ticket account number from Ticketmaster. You can find it in the main navigation bar on your new Account Manager.

I linked my account but I can’t see my tickets. Did I set it up correctly?

Great question! Drop us a line at sportingkc@seatgeek.com or give us a call at 1-888-415-6650 and we will get right on it. We’ll even contact your season sales ticket representative on your behalf to make sure you have access to your tickets as quickly as possible.

How do I access pre-sales?

Log into your SeatGeek account and access your Sporting KC Account Manager. Haven’t set-up your account yet? No problem! Click here and you’ll be walked through the account set-up process.

When in your Account Manager, click the “Offers” tab on the top navigation bar, and then click “Buy Tickets” next to the 2017 Season Ticket Member Pre-sale offer. You'll be taken to the Sporting KC tickets page where you will be able to purchase tickets for the entire season at a discounted price, no promo code is needed!

I linked my account but I can’t do anything with my tickets. Why?

Not to worry! Your season tickets are safe and secure. This simply means that your team has paused the download, send and sell features as they prepare for the upcoming season. Several weeks prior to opening day, your team will release all tickets to you!

Why are there no offers? Will there be any?

Great question! Team offers vary throughout the year but you can expect to have first crack at amazing deals for pre-sales, playoffs and season ticket renewals.

What are invoices?

Invoices allow you to view past receipts and pay any remaining balances for season ticket packages. Just log into your SeatGeek account and head to your Account Manager by hovering over your username and clicking “Manage Account.” Click on the “Invoices” tab right next to the “Offers” section.

These tickets are wrong. Can you explain what’s going on?

Whoa! Ok, you’ll want to reach out to your SKC rep at your earliest convenience. The contact number is 1-888-4KC-GOAL (1-888-452-4625), and is always available in the top navigation bar of your account manager.

Can I buy more season tickets now?

Awesome! For questions like this, you should contact your SKC rep. SeatGeek is focused on selling single-game passes.

Will I need to print my tickets for SKC matches?

Nope! But you certainly can if you would like. All of your tickets will be mobile entry enabled and you can enter the match with your smartphone.

Why did SKC decide to work with SeatGeek?

Great question with a simple answer - to give customers a better ticketing experience. We will also provide best-in-class support for all SKC fans. Meaning, we are here for you whenever you need us.

What is the address and phone number for Children’s Mercy Park?

The address for Children's Mercy Park is One Sporting Way, Kansas City, KS 66111. Phone numbers are below.

Main Stadium/24-Hour Security 913-912-7500
Guest Services/Lost and Found 913-912-7511
Season Ticket Sales, Mon - Fri 888-452-4625
Box Office, only on game days 913-912-7525
Game Day Hotline, only on game days 913-912-7508
SeatGeek Customer Service 888-506-4101
SeatGeek Sporting Kansas City line 888-415-6650

Where is the box office located?

Children's Mercy Park has two box offices: one located on the East side of Children's Mercy Park and one located on the West side of Children's Mercy Park. On Sporting KC game day, the East box office will open at 10:00am, while the West box office will open three hours prior to kick-off. SeatGeek Will Call can be claimed at both box offices with a valid credit card and form of State or Government photo identification.

What happens if a game is canceled? What about postponed?

If a Sporting Kansas City game is canceled, your tickets will be valid for the makeup date. Every single canceled game will be played at a later date. There will be no refunds for rescheduled games.

How are tickets delivered?

All single-game tickets for Sporting Kansas City will be delivered electronically. Purchasers of tickets will be able to find their tickets in the SeatGeek app or in their email. You can enter the event by displaying the QR code for your tickets in-app or by printing your tickets.

How do I check if my tickets are valid or authentic?

The only way to know your tickets are valid is to buy SeatGeek tickets directly from SeatGeek.com or SportingKC.com. Our tickets are 100% authentic and guaranteed to get you into your event.

How can I buy tickets for a single game?

SeatGeek is now Sporting KC's Official Ticketing Provider! You can buy tickets at SeatGeek.com, by phone at 888-452-4625, or at Children's Mercy Park Box Office on game days.

Is there a shopping cart feature?

Because SeatGeek is a live marketplace that updates inventory and price fluctuations in real time, we are unable to accommodate purchases for more than one event at a time.

What happens if there is a different name on the tickets?

If there is a different name on the tickets, the tickets will still be valid for entry! Whomever displays the tickets just needs to display the tickets and they'll get in no problem. You can also transfer the ticket by pushing the “send” button in the “My Tickets” section of your SeatGeek account.

Can I purchase a General Admission ticket?

Most tickets for Children’s Mercy Park will be assigned seating. However, certain seats may be listed as General Admission (GA) or Standing Room Only (SRO). These tickets are for patrons that plan on standing in a section where there are no designated seats.

Where is ADA parking?

ADA Parking for all Children's Mercy Park events is located in the Nebraska Furniture Mart parking lot across from the Sprint Plaza. An accessible shuttle runs continuously between this lot and the stadium entrance.

How does ADA seating work?

ADA seating is located on all levels at Children's Mercy Park. All levels can be accessed by the elevators, ramps and walkways located near stadium entrance locations.