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Director, Compensation and Benefits
Client Support Specialist · Portland, OR
At SeatGeek, we’re creating a modern box office for teams, leagues, venues, and rightsholders that is completely differentiated from legacy ticketing providers. Providing best-in-class ticketing software is the first step and a critical part of that is providing best-in-class support for our software.

We're looking for a Client Support Specialist to provide SRO and SGO support to our SeatGeek Enterprise clients. This may include answering software related questions, coordinating on sale activities, and providing support for live events. The Client Support Specialist will work closely with the Strategic Partner Manager to ensure a positive experience for SeatGeek Enterprise clients.

What You'll Do

  • Take ownership of support cases by communicating with clients, investigating complex issues, and providing a resolution
  • Coordinate pre-sale and on-sale activities for clients
  • Provide on-site support for live events as needed
  • Collaborate cross functionally with SeatGeek Product, CX, and SRO development teams to ensure prompt resolution to client issues
  • Provide a positive service experience to all SeatGeek Enterprise clients

Who You Are

  • An exceptional problem solver with minimum 3 years of experience working with enterprise clients in a SaaS setting
  • An excellent communicator who keeps a positive attitude even in the most challenging situations
  • A fast-learner. You can easily pick up a new software system and are eager to learn the ins and outs of our ticketing software (SRO)
  • A critical thinker who loves to work in a fast-paced environment
  • Willingness to travel up to 25% of the time
  • Knowledge and experience of the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.