Senior Manager of IT, Global End User Services
As the Senior Manager of IT, Global End-User Services, you’ll have responsibility for the team and technologies that enable end-user productivity throughout SeatGeek globally. This will be a hands-on position requiring technical expertise and the interpersonal skills required to lead an end-user facing support and services organization. Reporting to the SVP, Infrastructure and Operations, you'll lead a team charged with delivering high-quality, cost-effective services and evolve product offerings to ensure the best possible performance and outcomes for SeatGeek.

What You'll Do

  • Support and manage the Global End User Services (GEUS) team
  • Lead the evolution and capability enhancements of GEUS technologies globally – empowering high levels of workflow and collaboration across internal SeatGeek user teams
  • Manage site infrastructure, including routers and switches
  • Delight users with a low-friction environment, while ensuring ongoing compliance with ITSM controls and SOC audit standards
  • Lead the Logical Access function, with end-to-end responsibility for access requests and entitlements management
  • Lead the development of a client hardware and software lifecycle management program, including asset management
  • Develop strong relationships with business teams to ensure that daily technology service needs are met and issues resolved on time
  • Manage vendor partners that contribute to the SeatGeek user-facing software / technology portfolio
  • Manage 24 x 7 coverage capabilities, using a follow-the-sun model

Who You Are

  • Bachelor's Degree in Computer Science or related field, or equivalent work experience
  • A minimum of 6 years’ experience supporting Mac & Windows operating environments
  • A minimum of three years of management experience, with heavy end-user interaction
  • Strong knowledge of Windows, Mac Systems, G Suite, MS Office, and Networking required
  • Experiencing managing global projects, including the communications processes required to organize smooth global roll-outs

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.