Accessible Seating at the August Wilson Theatre
The August Wilson Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating.
There is a Stair Lift that provides direct access from the front of the theatre to the Orchestra level. A person does not have to be a wheelchair user to use the lift; however, the Stair Lift has a weight capacity of 500 pounds. Upon arrival, please contact a member of the staff outside the theater and they will guide you to the Stair Lift. A member of the staff will assist guests with the operation of the lift before and after the performance.
All stairs in the theatre have handrails.
A
Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.Waiter service is available for guests who use wheelchairs. Please speak with a staff member at the theatre to request snack or beverage service from your seat.
Waiter service is available for guests who use wheelchairs. Please speak with a staff member at the theatre to request snack or beverage service from your seat.
A
Wheelchair Companion seat is a seat that is located next to a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An
Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An
Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Row D. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Accessibility by Seat Location
Orchestra seating is accessible without steps, with the exception of Orchestra 4, 5 and 6, which are located up 4 steps. There are no steps to the designated wheelchair seating locations.
West Mezzanine seating is located on the 2nd level, up 19 steps from the Orchestra. There is an elevator from the Orchestra level to the designated wheelchair seating location in Mezzanine Table Seating 2. In Mezzanine 4, there are approximately 2 steps up/down per row. All stairs to and in the West Mezzanine have handrails.
East Mezzanine seating is located on the 2rd level, up 22 steps from the Orchestra. There are approximately 2 steps up/down per row in Mezzanine 1, 2, and 3. All stairs to and in the East Mezzanine have handrails.
Tickets for Accessible Seating at the August Wilson Theatre
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or
customerservice@jujamcyn.com.
Elevators/Escalators at the August Wilson Theatre
There is a Stair Lift that provides direct access from the front of the theatre to the Orchestra level. There is an elevator from the Orchestra level to Mezzanine Table Seating 2. All other sections are accessible by stair.
Assistive Devices at the August Wilson Theatre
The August Wilson Theatre offers audio induction neck loops and infrared headsets. If an assistive device would help you enjoy the show, please visit the headset booth in the Main Lobby next to the bar. If stairs prevent you from accessing the Main Lobby, ask a member of the staff for assistance. These devices are provided free of
charge. To reserve a device in advance of your performance, please visit
www.soundassociates.com/broadway-listings or email
reservations@soundassociates.com and
provide your name, show and performance details, device request, email address, and phone number.
Restrooms at the August Wilson Theatre
Restrooms are located on the Mezzanine level and in the Vault Bar, 1 flight up or down from the Orchestra. There is an accessible, single-stall, all-gender restroom on the Orchestra level.
We encourage you to use whichever restroom facilities best fit their gender identity or expression.
Coat Check at the August Wilson Theatre
The coat check is located in the Vault Bar. The charge is $3 per item. If stairs prevent you from accessing the Vault Bar, ask a member of the staff for assistance.
Safety at the August Wilson Theatre
All bags are subject to inspection and all guests will go through a metal detector before entering the August Wilson Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, bikes, e-bikes, e-scooters, illegal substances, and alcohol are not permitted.
Theatre Management reserves the right to prohibit other items as deemed necessary.
Free Wifi at the August Wilson Theatre
Connect to the internet using the network -August_Wilson_Free_WiFi- for better service within the theatre.
Concessions and Merchandise at the August Wilson Theatre
Drinks and snacks may be purchased at any of the three bars, or through the theatre’s delivery service, which is available at every seat. Merchandise is available for purchase in the Vault Bar and Green Bar before the show, during intermission, and directly after the show. If stairs prevent you from accessing either bar, ask a member of the staff for assistance.
