To put it plainly, SeatGeek is a search engine used for finding tickets to live events. These live events range from concerts to comedy, sports to theater, and everything in between. Built in 2009 by Jack Groetzinger and Russell D’Souza, it was a first-of-its-kind product created to help ease the pain of trying to purchase secondary, otherwise sold-out tickets online.

Like other search engines, SeatGeek searches for tickets all over the web and aggregates the results in easy-to-use desktop and mobile platforms. Its user-friendly design and time-saving qualities are why it has been dubbed “the smart way to buy tickets.”

Where Does SeatGeek Get Their Tickets?

The tickets you see on SeatGeek are either from the secondary market (tickets that are being re-sold) or from primary markets that have allocated inventory to SeatGeek (such as Telecharge and Eventbrite). SeatGeek is also the primary ticket holder for all of MLS. In terms of the aforementioned secondary market, many people (i.e. ticket brokers) make a business out of buying tickets as soon as they become available on the primary market and then angling for a profit by reselling them on the secondary market (with no intention of attending the event themselves). Other times, tickets are listed by a regular person who couldn’t attend an event and are trying to sell their tickets rather than let them go to waste.

Can I Trust the Sellers on SeatGeek?

Yes! Check out SeatGeek’s Buyer Guarantee for more information on their marketplace policies. All other marketplaces listed on SeatGeek offer 100% (or better) guarantees on tickets. (For example, if they fail to fulfill an order in time for an event, or if an event is cancelled.)

But What if My Tickets Are Fake?

Your tickets should not ever be fraudulent. (To learn more about this, check out an article devoted to the entire topic of invalid tickets.) Each vendor has a money-back guarantee that will force the faulty ticket broker to reimburse you up to 120% of the ticket cost in cases where they are fake or have already been used. Because of this, fraudulent ticket cases are extremely rare, as the brokers have no incentive to try and rip people off. But, should you ever receive a fraudulent ticket, you should contact the vendor you purchased from right away and they will facilitate your refund. If that vendor is SeatGeek, get in touch with them at hi@seatgeek.com.

Bait and Switch Tactics? No Way.

Have you ever received tickets from us and the seats aren’t the same as where they appeared online? Here’s why: SeatGeek maps 1,000s of tickets from hundreds of vendors from across the web, and in order to do so efficiently they use a process called normalization. Normalization is when data is systematically scraped from ticket sites and automatically plotted onto a SeatGeek map, and subsequently shows up on the event listing feed. Because of the sheer volume of ticket listings, errors are bound to happen. If there is ever a case where the ticket you receive does not match the ticket shown on the SeatGeek map, the company will work with you to resolve the issue.

SeatGeek At-A-Glance

*Founded in 2009 by Jack Groetzinger & Russell D’Souza.
*SeatGeek is a ticket aggregator and marketplace. This means they display tickets from all over the web and also sell tickets of their own.
*SeatGeek lists primary ticket inventory from Telecharge, Eventbrite and more. They are the primary ticket-holders for the MLS.
*All tickets that appear on SeatGeek have a full money-back guarantee.
*For a list of seller contact numbers, click here.
*To email SeatGeek with any questions, click here.
*For a full SeatGeek FAQ, click here.

Still not convinced? Put us to the test. First-time customers can use code SOLEGIT20 for $20 off their purchase of $100 or more.

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