Is SeatGeek Legit? Breaking Down the Web’s Most Popular Ticket Aggregator
SeatGeek is a search engine for finding tickets to live events. You can use it to find tickets to concerts, sports, Broadway and comedy shows — pretty much any kind of local, ticketed performance. Build in 2009 by Jack Groetzinger and Russell D’Souza, it was a first-of-its-kind product created to help ease the pain of trying to purchase secondary, otherwise sold-out tickets online.
Like other search engines, SeatGeek searches for tickets all over the web, which means that you’ll see far more results and find better deals than if you tried searching only one or two sites on your own. SeatGeek will help save you both time and money in your search.
Where Does SeatGeek Get Their Tickets?
The tickets you see on SeatGeek have all been listed on secondary market websites, or from primary markets like Telecharge, Wantickets and Spectra (and are adding more primary listings all the time). If the tickets are from the secondary market, this means that they are being re-sold after already having been purchased once from the official box office (a.k.a. the primary market). Sometimes this happens when individual consumers buy tickets to an event and a conflict arises that prevents them from attending. Many people — ticket brokers — make a business out of buying tickets as soon as they become available on the primary market and then angling for a profit by reselling them on the secondary market (with no intention of attending the event themselves).
When you find tickets that you like on SeatGeek and you buy them, you’re purchasing them from the website that originally listed them. These websites can tell whenever a new customer has arrived from SeatGeek, and they will often pay a small amount afterword for every new customer that referred to them.
Can I Trust the Sellers on SeatGeek?
Yes. All the websites and marketplaces whose tickets are listed on SeatGeek have 100% (or better) guarantees that they offer, for example, if they fail to fulfill an order in time for an event, or if an event is cancelled. The only exception to this rule is eBay, which has its own general measures for buyer protection, but which does not have an explicit 100% guarantee for problems with ticket purchases.
But What if My Tickets Are Fake?
Your tickets should not ever be fraudulent. (To read up on this topic, check out our recent article devoted to the entire topic of invalid tickets.) Each vendor has a money-back guarantee that will force the faulty ticket broker to reimburse you up to 200% of the ticket cost in cases where they are fake or have already been used. Because of this, fraudulent ticket cases are extremely rare, as the brokers have no incentive to try and rip people off. But, should you ever receive a fraudulent ticket, you should contact the vendor you purchased from right away and they will facilitate your refund.
Although SeatGeek is never the company that charges customers for tickets, there are cases in which SeatGeek will provide their users with refunds. SeatGeek maps 1,000s of tickets from hundreds of vendors from across the web, and in order to do so efficiently they use a process called normalization. Normalization is when data is systematically scraped from ticket sites–StubHub, TicketNetwork, Ebay, etc.–automatically plotted onto their map, and show up on their listing feed. Because of the sheer volume of ticket listings, errors are bound to happen. If there is ever a case where the ticket you receive does not match the ticket shown on the SeatGeek map, the company will work with you to resolve the issue.
SEATGEEK AT A GLANCE
*Founded in 2009 by Jack Groetzinger & Russell D’Souza.
*SeatGeek is a ticket aggregator, which means they just display tickets but do not own them, do not charge you for them, and are not the ones responsible for delivering them to you.
*While SeatGeek began as only listing secondary tickets, they have also begun listing primary tickets for many vendors, such as Telecharge, Wantickets and Spectra.
*All tickets that appear on SeatGeek have a full money-back guarantee, except for eBay which has its own seller policy.
*For a list of seller contact numbers, click here.
*To email SeatGeek with any questions, click here.
*For a full SeatGeek FAQ, click here.