Last updated on June 23, 2021
SeatGeek is committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and buys on our Services.
When used in this policy, the term 'personal information' refers to any information that relates to you as an identified or identifiable individual, such as your name, address, phone number, credit card number, or email address.
SeatGeek is referred to in this policy as "SeatGeek", "we", "us" or "our", as the context requires. The term "you" (and "your", as applicable) refers to you, the individual using the Services.
We collect personal information that you voluntarily provide to us when you create (and later modify) your user account for the Services, while you access and use the Services or interact or correspond with us or with other users of the Services.
This may include, for example, your name, home and billing address, email, phone number, date of birth, user names combined with passwords, security questions plus answers, financial information (such as credit card or bank account number), free text notes, email correspondences with our customer support, favorite teams, shows or artists, purchase or viewing history, additional personal information which may be required in order to authenticate or identify you or the information you provide us with, etc.
We do not intentionally process sensitive data other than information concerning your disabilities, which we collect for purposes of providing appropriate access to and/or special seats at the event premises.
When you access or use the Site or Application, we automatically collect information about your visit, including:
We use various technologies, including cookies, web beacons, to collect information concerning your online activities, such as the device and browser information, the pages you visit and the content you view. We may also use third-party analytics tools (such as Google Analytics) to obtain such information.
Cookies are small data files stored on your computer or portable device when you visit certain web pages. They are used as a mechanism for websites to remember things that a website browser has done in the past, for example, clicking on certain buttons or logging in at a previous time. Cookies help us improve the user experience and allow us to personalize our Services, assess which areas and features of our Services are popular and understand customers' usage of the Services.
You can manage cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. Please refer to the instructions or the online help files available via your relevant browser if you wish to manage cookies in this way. Alternatively, please visit www.allaboutcookies.org for further information. To manage cookies relating to targeted advertising activities, you can visit www.youronlinechoices.com. To opt-out of being tracked by Google Analytics across all websites you can visit tools.google.com/dlpage/gaoptout.
Changes to Our Cookies Policy
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change how we use and place cookies. Accordingly we recommend that you check this page periodically in order to review our current policies and practices.
For questions about cookies please contact us via the Contact Us information below.
Web beacons are electronic images that often interact with cookies and are generally used to monitor the behavior of the Services' users. Similar to cookies, we use web beacons to help deliver cookies, count visits and understand usage and campaign effectiveness.
We may also include third party cookies on our site, and the collection, use and choice related to these third party cookies can be found on such third party sites. For more information about cookies, and how to disable them, please see Your Choices below.
We may use business analytics service providers to provide us with analytics concerning the Services and user behavior. These service providers may collect your usage information, IP address, browser information, device type, and similar personal information with respect to the various browsers and devices you use to access and use the Services.
We may also obtain personal information from other sources and combine that with personal information we collect directly. For example, we may collect personal information about you from third parties, including but not limited to identity verification services, fraud detection service providers, credit bureaus, mailing list providers and publicly available sources. If you create or log into your account through a social media site, we will have access to certain personal information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
We use the personal information we collect primarily to provide you with the products and services you purchase or use from our Application and Site (either directly or through third parties), to operate, maintain, support, host, enhance and improve the Services and your user experience, in order to meet our contractual obligations to others, comply with our obligations under applicable law, protect and exercise our legal rights, protect the security of our systems and the privacy of our customers, and otherwise protect or further our legitimate interests.
We also use the personal information we collect to:
Many of the operations we perform require us to hire other companies to help us with these tasks. For example, SeatGeek retains companies to help us handle mail and email (including sending and delivering packages, postal mail and email), market our products and services, handle purchases of tickets to certain events, process credit card transactions, and provide customer service. The companies we retain to help us with these tasks have access to personal information to perform their functions, but may not use it for other purposes.
We may share your personal information with SeatGeek's affiliates and subsidiaries, based on our legitimate interest. Our affiliates and subsidiaries may use your personal information solely for the purposes set out in the "How We Use the Information We Collect" paragraph above.
When you use the Services to purchase or sell tickets, we may provide personal information to the ticket seller, team, venue, promoters, league, or other third party involved in the sale of the ticket or otherwise related to the event. We may even ask you to transact directly with that third party vendor. For example, when you purchase a ticket, we may share your personal information (excluding payment information) with the seller of the ticket in order for the seller to complete the transaction. Similarly, when you purchase a ticket to an event (such as, but not limited to, a game or concert), we may provide your personal information to the teams you see, the league or organization that sanctioned the game, a concert promoter, and/or the operator of the venue or facility that hosted the event. Additionally, we may share information with third parties to assist in processing your payment with the seller, or a payment to you, if you are the seller. These third parties may use your personal information for analytics, offering you other products or services, preparation of reports, ticket fulfillment, as well as customer service and other legitimate business uses.
We may enter into agreements with companies (including, for example, by way of a co-branded or private-labeled website) that offer their products or services on our Site or Application ("Third-Party Companies"), and you may be asked to transact directly with those Third-Party Companies relating to your purchase of tickets. As a result, we may disclose your personal information to the Third-Party Companies that co-brand their products and services on our Site or Application. Because we do not control the privacy practices of Third-Party Companies, you should read and understand their privacy policies.
Our business is constantly changing. In the event SeatGeek goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.
SeatGeek reserves the right to disclose personal information in order to comply with the law. We may also disclose personal information to enforce or apply the terms and conditions applicable to our products and services, or protect the rights, property or safety of SeatGeek, our users, or others.
We may share personal information in an aggregated and anonymized form , which cannot reasonably be used to identify you.
We retain your personal information for no longer than is necessary for fulfilling the purposes set out in this policy.
We apply different retention policies for different types of personal information. The retention period is dictated by certain factors, such as the type of personal information, the purpose for which the data was collected, the legal basis permitting us to collect and store it, statutory requirements, industry guidelines, our legitimate interests in providing the Services or protecting our legal rights etc.
We continuously assess the retention periods in order to ensure that we do not keep your personal information more than is absolutely necessary for processing purposes. When we no longer have a legitimate reason or legal requirement to process your personal information, we will delete it or store it in an anonymized and aggregated manner that no longer identifies you.
For example, if you close your account with us, we may retain in our files certain information associated with your account and past transactions for purposes of backups, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.
California law permits residents of California to request certain details about how their information is used, stored, and shared. If you are a California resident, you may have certain rights. Specifically, the California Consumer Privacy Act (CCPA) may permit you to request that we: provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we shared personal information. Additionally, it requires that we provide access to and/or a copy of certain information we hold about you, and, upon verified request, delete certain information we have about you. For more information on this and your rights under the CCPA, please see here.
If you are located within the UK/EU, the following information applies to you:
SeatGeek understands that you may want to change or access your Personal Data. To change your Personal Data, sign in and go to your “My account” page.
If you would prefer not to receive notices of special savings or promotions from SeatGeek, you may simply opt-out from receiving them by accessing the "unsubscribe" link included within any email and/or contacting SeatGeek via the Contact Us information below. Please note that, even if you opt out of promotional emails, we may still send you service-related communications.
If you choose to use our referral service to tell a friend about our Application or Site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Application or Site and may send up to three follow up emails. SeatGeek stores this information for the purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us via the Contact Us information below to request that we remove this information from our database.
You may be asked to consent to the Application’s collection of location information. If we collect your location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.
As part of our efforts to prevent unauthorized access to personal information, maintain data accuracy, and ensure correct use of information, we employ reasonable and current security methods and technologies. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that your personal information will not be intercepted while being transmitted to us over the Internet.
We do not intentionally gather personal information from visitors under the age of 13. If a child under 13 submits personal information to SeatGeek and we learn that the information is of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we have any personal information from a child under 13, please contact us via the Contact Us information below.
Attn: Legal Department
902 Broadway, 10th Floor
New York, NY 10010
If you are located within the UK, our representative in the UK is SeatGeek Sport Limited, Unit 8 Merchant Court, Monkton Business Park South, Tyne & Wear, NE31 2EX. It can be contacted via firstname.lastname@example.org.
If you are located within the EU, our representative in the EU is SeatGeek ApS, Njalsgade 76 2300 Copenhagen S. It can be contacted via email@example.com.