PxPixel

Privacy Policy

Last updated on December 30, 2019

If you have questions or concerns regarding this statement, you should first contact the SeatGeek administrators at hi@seatgeek.com.

We are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and buys on our Site or Application.

This policy (“Privacy Policy”) describes how SeatGeek collects, uses, and discloses information via our mobile application (“Application”) and website located at www.SeatGeek.com, including third-party apps, sites and platforms (e.g., social media services) where our ticketing products and services are distributed (collectively the “Site”). Certain services, which you may access via the Application or on the Site, are provided by our third-party partners, and protection of your information relating to such services will be governed by the privacy policy of such third parties. By accessing, browsing and using the Application and/or Site, you acknowledge that you have read, understood and agreed to the Privacy Policy described herein.

EU-US and Swiss-US Privacy Shield

SeatGeek complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield. SeatGeek has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, SeatGeek commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact SeatGeek at hi@seatgeek.com.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, SeatGeek is subject to the regulatory and enforcement powers of the US Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to hi@seatgeek.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to hi@seatgeek.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

SeatGeek’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, SeatGeek remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless SeatGeek proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, SeatGeek commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact SeatGeek by email at hi@seatgeek.com.

SeatGeek has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at www.privacyshield.gov/article?id=ANNEX-I-introduction.

Information We Collect

Information you provide

We collect Personal Data that you specifically and voluntarily provide to us while using the Site or Application. “Personal Data” refers to information that can identify you as a specific individual, such as your name, address, phone number, credit card number, or email address.

Automatically-Collected Data

When you access or use the Site or Application, we automatically collect information about your visit, including:

  • Log Information: We collect log information about your use of the Application and/or Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
  • Device Information: We collect information about the computer or mobile device you use to access our Application and/or Site, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Location Information: With your permission, we may collect information about the location of your device when you access or use the Application or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

Information Collected by Cookies and Other Tracking Technologies

We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular and count visits. Web beacons are electronic images that may be used in our Site or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. We may also include third party cookies on our site, and the collection, use and choice related to these third party cookies can be found on such third party sites. For more information about cookies, and how to disable them, please see “Your Choices” below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect directly. For example, we may collect information about you from third parties, including but not limited to identity verification services, fraud detection service providers, credit bureaus, mailing list providers and publicly available sources. If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

How We Use the Information We Collect

We use the Personal Data we collect primarily to provide you with the products and services you purchase or use from our Application and Site (either directly or through third parties), and to build features that will make the Application and Site easier to use. We also use the information we collect to: communicate with you, including to provide customer service; monitor and analyze trends, usage and activities in connection with our services; detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of SeatGeek and others; and to personalize the Site and Application, including by providing advertisements, content or features that match user profiles or interests.

Sharing Your Personal Data

SeatGeek may share your Personal Data as described below:

SeatGeek's Vendors and Providers

Many of the operations we perform require us to hire other companies to help us with these tasks. For example, SeatGeek retains companies to help us handle mail and email (including sending and delivering packages, postal mail and email), market our products and services, handle purchases of tickets to certain events, process credit card transactions, and provide customer service. The companies we retain to help us with these tasks have access to Personal Data to perform their functions, but may not use it for other purposes.

External Service Providers, Event Providers, and SeatGeek Users

When you use SeatGeek to purchase or sell tickets, we may provide Personal Data to the ticket seller, team, venue, promoters, league, or other third party involved in the sale of the ticket or otherwise related to the event. We may even ask you to transact directly with that third party vendor. For example, when you purchase a ticket, we may share your Personal Data (excluding payment information) with the seller of the ticket in order for the seller to complete the transaction. Similarly, when you purchase a ticket to an event (such as, but not limited to, a game or concert), we may provide your Personal Data to the teams you see, the league or organization that sanctioned the game, a concert promoter, and/or the operator of the venue or facility that hosted the event. Additionally, we may share information with third parties to assist in processing your payment with the seller, or a payment to you, if you are the seller. These third parties may use your Personal Data for analytics, offering you other products or services, preparation of reports, ticket fulfillment, as well as customer service and other legitimate business uses.

Third-Party Companies

We may enter into agreements with companies (including, for example, by way of a co-branded or private-labeled website) that offer their products or services on our Site or Application (“Third-Party Companies”), and you may be asked to transact directly with those Third-Party Companies relating to your purchase of tickets. As a result, we may disclose your Personal Data to the Third-Party Companies that co-brand their products and services on our Site or Application. Because we do not control the privacy practices of Third-Party Companies, you should read and understand their privacy policies.

Future Business Transfers

Our business is constantly changing. In the event SeatGeek goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Data will likely be among the assets transferred.

Compliance with Law and Protection of SeatGeek

SeatGeek reserves the right to disclose Personal Data in order to comply with the law. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or protect the rights, property or safety of SeatGeek, our users, or others.

De-Identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Application or Site and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, information about your location, and conversion information. This information may be used by SeatGeek and others to, among other things, analyze and track data, determine the popularity of certain content, and to deliver advertising and content targeted to your interests on our Site and Application and other websites and applications. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt out of having certain information collected through applications used for interest-based advertising purposes. See “Your Choices” below for information about how to control the collection of location information by SeatGeek.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is used, stored, and shared. If you are a California resident, you may have certain rights. Specifically, the California Consumer Privacy Act (CCPA) may permit you to request that we: provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we shared personal information. Additionally, it requires that we provide access to and/or a copy of certain information we hold about you, and, upon verified request, delete certain information we have about you. For more information on this and your rights under the CCPA, please see here.

Your Choices

How You Can Access or Change Your Personal Data

SeatGeek understands that you may want to change or access your Personal Data. To change your Personal Data, sign in and go to your “My account” page. You may submit requests to change or remove Personal Data by emailing hi@seatgeek.com.

Email

If you would prefer not to receive notices of special savings or promotions from SeatGeek, you may simply opt-out from receiving them by accessing the “unsubscribe” link included within any email and/or contacting SeatGeek administrators at hi@seatgeek.com. Please note that, even if you opt out of promotional emails, we may still send you service-related communications.

Tell a Friend

If you choose to use our referral service to tell a friend about our Application or Site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Application or Site and may send up to three follow up emails. SeatGeek stores this information for the purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at hi@seatgeek.com to request that we remove this information from our database.

Cookies

You can always choose to not receive a cookie file by enabling a browser to refuse cookies or to prompt you before accepting a cookie. By refusing to accept cookies, you will not be able to take advantage of certain of the features and functions of our Site.

Location Information

You may be asked to consent to the Application’s collection of location information. If we collect your location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.

Protecting Your Personal Data

As part of our efforts to prevent unauthorized access to Personal Data, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that your Personal Data will not be intercepted while being transmitted to us over the Internet.

A Special Note about Children

We do not intentionally gather Personal Data from visitors under the age of 13. If a child under 13 submits Personal Data to SeatGeek and we learn that the information is of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we have any Personal Data from a child under 13, please contact us at hi@seatgeek.com.

Amendments to this Privacy Policy

If SeatGeek decides to change our Privacy Policy, we will post the updated policy within the Application, on this page, and/or the homepage of the Site, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, and/or by email, and/or by means of a notice on our homepage.

How to Contact Us

Should you have any questions, concerns or comments please email us at hi@seatgeek.com