Client Support Specialist - Third Party Events
At SeatGeek, we’re creating a modern box office for teams, leagues, venues, and rightsholders that is completely unique from legacy ticketing providers. Providing best-in-class ticketing software is the first step and an essential part of that is providing best-in-class support for our software.

We're looking for a Client Support Specialist to provide support and positive experience to our SeatGeek Enterprise clients. This may include answering software related questions, coordinating on sale activities, and providing support for concerts and special events. You will report to our Support Manager who oversees the entire client support team.

What You'll Do

  • Oversee ongoing support cases or tasks by communicating with clients, investigating ongoing issues, and providing a resolution
  • Coordinate on sales for large concerts, festivals and special events in SeatGeek venues
  • Provide on-site support for live events as needed
  • Collaborate with SeatGeek Product, CX, and SRO development teams to ensure promoter requirements are delivered
  • Provide a positive partnership and service experience to all SeatGeek Enterprise clients

Who You Are

  • An problem solver with 2+ years of experience in live events space and a strong understanding of ticket software systems & operations
  • An excellent communicator who keeps a positive attitude even in the most challenging situations
  • A critical thinker who loves to work in a fast-paced environment
  • Willingness to travel up to 50% of the time, travel periods may vary based on event and venue scheduling
  • Knowledge and experience of the following is a plus: Concert Operations, Festival Operations, Live event promoter space, Family Entertainment, Ticketing Industry, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.