Global Head of Services and Support

We believe ticketing companies should exist to make life better for fans, better for the box office, and better for business. Now, we’re hiring a Global Head of Services and Support to support our laser-focus on providing an incredible experience to every human.

Reporting to our President of SeatGeek Enterprise, you’ll help transform the ticketing world. You’ll own initiatives that ensure we provide excellent and reliable service to our clients, have an ability to scale (and scale fast!), and ensure that we have a happy, growing, and excellent team.

What You'll Do

  • Build and lead a world-class, global Services and Support organization
  • Own functional responsibility globally for Implementation, Technology Services, Project and Program Management, and Support
  • Implement best in class processes and metrics and promote accountability to continuously improve
  • Recruit, develop, structure, and train a team that is highly tuned to proving the value of a product
  • Evolve headcount and resource models and design an organizational framework that can scale globally
  • Partner with Sales to ensure an incredible client experience, along with a scalable way of selling, scoping, and delivering
  • Diagnose customer needs and translate into actionable solutions
  • Collaborate with leaders across SeatGeek to design offerings that are high impact for our clients

What You Have

  • 10+ years leading globally distributed teams working with large Enterprise clients, managing implementations, on-going service requirements, and support
  • Experience running teams in the pre- and post-sales component of a SaaS company
  • Experience building, implementing, and enforcing a repeatable process while meeting ambitious goals
  • Experience in the Ticketing Industry is a plus

Who You Are

  • A strategic thinker who enjoys translating strategy into execution
  • A strong cross-functional collaborator with a high level of energy, dedication, and drive to succeed
  • Comfortable building from the ground up and working in a dynamic environment
  • Service-minded. You are focused on building strong relationships with clients and deeply care about their success
  • Can be based in NYC or London, but you must be willing to travel

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.