Consumer Insights Manager
Live event ticketing is a complicated and emotionally-charged industry. SeatGeek is a challenger brand, trying to usher in a new, more fan-focused paradigm while contending with strong market forces and some large and entrenched – albeit not particularly well-loved – incumbents.

As our first Consumer Insights Manager, you’ll help SeatGeek learn how best to walk the line between (a) competing (and winning) on the industry’s status quo terms and (b) embodying a differentiated point of view that resonates with fans and with the future of the industry.

What You’ll Do

  • Design & execute new quantitative and qualitative research studies (surveys, focus groups, interviews, etc.)
  • Own & streamline the tracking & reporting of important recurring KPIs (awareness, CSAT, NPS, etc.)
  • Be the primary point of contact for research agency and SaaS partners, as needed
  • Organize & analyze qualitative feedback from various inbound sources (e.g. comments from app stores, social media, review sites, etc.)
  • Make SeatGeek a well-oiled research machine, with centralized systems and software that enables low latency of insights and agile repetition
  • Answer behavioral and psychographic questions about live event goers and how we can influence them to become and remain active SeatGeek customers
  • Partner with our consumer and enterprise marketing teams, our CX team, and our product and engineering teams to identify & address cross-functional needs
  • Synthesize all of the above and distill your findings into practical, actionable strategy recommendations for the business
  • Effectively publicize your findings & recommendations to execs and all other relevant internal people/team

Who You Are

  • a curious investigator
  • a penetrating analyst
  • a tireless and optimistic problem solver
  • an artful storyteller
  • a captivating presenter
  • a detailed observer
  • an empathic listener
  • a generous, proactive team player

What You Have

  • 3-6 years professional experience
  • Prior analytical role(s) in consumer insights, market research, management consulting, or similar
  • Experience working on consumer tech or ecommerce brands
  • Strong theoretical knowledge of consumer psychology, survey & experiment design, and business, marketing, & product strategy
  • Proven analytical expertise (spreadsheets, statistics, SQL, BI software like Looker or Tableau)

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.