Product Support Analyst
At SeatGeek, we’re creating a modern box office for teams, leagues, venues, and rightsholders that is completely differentiated from legacy ticketing providers. We recently acquired TopTix, a best-in-class backend ticketing software company, to help us in our mission to revolutionize primary ticketing with SeatGeek Open.

With great software comes great responsibility (and great opportunity!). We’re looking for a Product Support Analyst who can provide excellent technical support to our TopTix clients. If you love learning new technology inside and out, enjoy collaborating with internal teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we'd love to hear from you.

What You'll Do

  • Assist clients with incoming software application support requests through phone calls, chats, and emails
  • Test software application issues and bugs in a test environment and work with the development team for a resolution
  • Take ownership of ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with internal resources
  • Go above and beyond to provide support for all TopTix clients

Who You Are

  • An exceptional problem solver with 2-3 years of experience working in a technical support capacity for a SaaS company or a call-center
  • Interested in technology systems, software, and start-ups
  • An excellent communicator who keeps a positive attitude even on the most challenging calls
  • A fan of live events, and ideally, with experience working in the ticketing space
  • Passionate about all things related to customer happiness
  • A critical thinker who loves to work in a fast-paced environment

Perks

  • Competitive salary in a well-funded early stage company
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • Spotify membership
  • Three weeks of paid vacation per year