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Client Data Manager
SeatGeek Enterprise is paving the way for the future of ticketing by opening up the industry. With clients around the globe and, now, our first NFL & NBA teams, our new Client Data Manager will play a critical part in setting our clients up for success from the get-go.

Working from our NYC headquarters, you’ll be a part of our client services team and work cross-functionally with several internal teams to ensure data migrations of historical data run smoothly between legacy ticketing systems and SRO, our primary ticketing platform. Not only are you a SQL pro, but you also love to solve problems while collaborating with teammates.

What You'll Do

  • Understand emerging and ongoing client data needs to enable our clients to reach and service their customers with the SeatGeek Enterprise suite of tools
  • Work directly with clients to thoroughly understand and prepare data, provide adhoc troubleshooting and support, and develop query-based custom reports
  • Analyze and understand legacy data thoroughly to standardize, clean, and prepare data for conversion
  • Support implementation team on deployment & configuration of new SRO instances
  • Work in collaboration with our Israel & NY-based engineering teams to establish consistent data formats for translating and converting data as well as incorporate any new & unexpected data into specific conversion processes
  • General database troubleshooting
  • Develop and execute SQL queries to validate data to be converted, as well as work with SRO engineers to organize data post-conversion.
  • Note: It will be requested that you work non-standard business hours at times

Who You Are

  • Highly analytical. You grasp new material quickly and can understand complex data and models.
  • Excellent communicator. You are articulate, confident, and friendly. You can work cross functionally and collaboratively with team members across the globe.
  • Extremely organized. You have the ability to keep track of the small details while multi-tasking and managing different priorities and deadlines all at once.
  • A problem solver. You love working with large complex data sets and connecting all of the dots.

What You Have

  • 3 to 5 years experience working directly with clients in technical commercial software & database support/development
  • Advanced knowledge and experience working with SQL and databases, including development and testing of scripts & queries
  • Proven ability and experience working on numerous, diverse projects simultaneously.
  • Extensive practice in dealing with demanding clients. Ability to speak with authority regarding projects while delivering results with minimal supervision
  • Ability to accurately and comprehensively document work, including structures and processes
  • A BA in a quantitative field preferred
  • Experience and passion for the ticketing industry is a plus

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services