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CX Project Specialist
SeatGeek’s customer base is rapidly growing. As the voice of SeatGeek to our new customers, our Customer Experience (CX) team is dedicated to providing ridiculously good experiences.

Amidst our growth, we’re looking for our first ever CX Project Specialist at SeatGeek. You’ll be at the forefront of new innovations and improvements in an analytical, collaborative, and impactful role.

What You'll Do

You’ll work closely with CX leadership and departments across SeatGeek to keep a high volume of projects and initiatives moving quickly and successfully, while also handling a growing set of recurring responsibilities. You will set the bar for effective project management on the team and help others develop the same skills. It’s your personal mission to help our team successfully scale and to have a hand in initiatives like the following:

  • Analyze our current key tools and vendor relationships; research and recommend any critical changes and additions we should be making
  • Manage the implementation of any new vendors we decide to onboard
  • Work with team members to manage and bolster relationships ongoing with our key vendors and BPO service partners
  • Work with CX leadership to optimize our Zendesk setup
  • Complete an in-progress initiative to improve regular reporting on CX KPIs and SLAs; executing on these data reports consistently and including any incentive programs in effect for our in-house and BPO teams
  • Project manage quarterly OKR (Objective & Key Results) cycles within the CX team; aiding efforts to debate and establish these goals, and then track them

Who You Are

  • You have a bachelor's degree
  • You have significant experience successfully managing projects, ideally including vendor vetting and implementation
  • You ideally have experience working with project management tools (Asana, Teamwork, Microsoft Project, etc.)
  • You have a strong work ethic, keep a level head, and don’t get flustered easily
  • You’re a superior communicator and have significant experience cultivating relationships, both within a company and with external vendors, partners, and clients
  • You’re passionate about data and driving better individual and team performance through effective management of key performance metrics
  • Prior experience working in CX a major plus, especially in a tech startup and/or in a fast-paced, high-volume, high-growth environment.

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services