Your tickets will be delivered in time for the event
Your tickets will provide valid entry to the event
The tickets you receive will be the same as those you ordered
If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.
If an event is postponed, you may use the tickets on the rescheduled date. If replacement tickets are required for entry to the event on the rescheduled date, SeatGeek will work to obtain replacement tickets for you. If you cannot attend the event on the rescheduled date, you are encouraged to list the tickets on SeatGeek. Except when replacement tickets are required, SeatGeek does not provide refunds for postponed or rescheduled events.
SeatGeek will provide you support to answer any questions at firstname.lastname@example.org