What are mobile transfer tickets and how are they delivered?

Most mobile transfer tickets won't be immediately available or immediately transferred because ticket barcodes, QR codes, and/or Mobile IDs are usually only generated 24 to 48 hours before the event as a further security measure. After that, the seller will transfer the tickets to you. So no need to worry if you don't get your tickets right away! It's common to receive them the day before or the day of the event. 

Your tickets are guaranteed to be delivered before the event! Keep an eye out in your inbox, junk, and spam folders for an email from a third-party platform like Ticketmaster or AXS, from SeatGeek, or from the venue, or home team prompting you to accept the tickets.

If you have tickets being sent through the third-party mobile app called AXS, they will often show up as a single "Mobile ID" - a single QR code containing all tickets registered to your AXS account. 

If your tickets are not being sent through AXS, double check that you have not received a second transfer email as sometimes, multiple tickets may be split across multiple emails. 

If you still are unable to find or locate your transfer, please contact our support team by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how.

Some venues require their tickets to be delivered via a third-party service like AXS which will only release tickets very close to the event date. When tickets are ready, you will receive an email from AXS prompting you to accept your tickets as a single "Mobile ID" (one QR code). AXS Mobile IDs are usually delivered within 24 hours of the event. After following the instructions provided, your Mobile ID will be displayed as a single digital QR code in the AXS app. The event staff will scan this "Mobile ID" to let you and your party into the event. For more information click here

Remember that mobile transfer tickets will often be emailed out 24 to 48 hours before an event. If you are within that timeframe and are still unable to find your ticket email, we have a couple of tips for you!

First, double check the Tickets section of your SeatGeek account by doing the following:

1. Open the Tickets section of your account and select the event for which you are waiting on tickets
2. After selecting the event, you will see a box below the event image with a button (if your ticket link is available in SeatGeek) to accept your tickets, or you will see instructions with your email address. That email address is where you will receive your Mobile transfer ticket email.  

When searching your inboxes for a mobile transfer email, make sure you are searching the one listed in your account's Tickets section (number 2 above). Here are some tips on how to locate that mobile transfer email once you have confirmed your address is correct:

• Sometimes the tickets will come directly from the seller, so you may see that an unfamiliar name 'sent you tickets' in the subject line of the email. You can also search the term sent you tickets. 
• Try searching the name of the artist, venue, or home team (Example: For a New York Yankees game, search 'Yankees').
• Try searching for the word transfer or accept, or an email from customer_support@email.ticketmaster.com.

If you still cannot locate the transfer e-mail after completing these steps, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how.

• Sometimes the tickets or QR codes are not viewable until the day of the event. This is a policy enforced by venues to keep your tickets safe. Rest assured that as long as you’ve accepted the tickets, they are yours. Your barcodes will appear in the third-party app in time for the event. If you're unable to see your tickets in the third-party app hours before the event begins, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how.
• If you get an error message when accepting your tickets, go back to your main account page in the 3rd-party app and check in the “tickets" section. It is possible the tickets are already in your account, and that’s why you got the error message! Check out this guide for the most common errors from third parties.
  • Here are some additional guides on accepting and accessing tickets for common 3rd party platforms (please note that these links will take you away from the SeatGeek support center page and may not be affiliated with SeatGeek):
    • Ticketmaster
    • AXS
    • MLB Ballpark app

The format and delivery style of tickets is not something that can be changed. The venue determines the format of the tickets based on their security and software protocols. This means SeatGeek and our sellers cannot change or influence the delivery style or ticket format. This will be the method of entry for the majority of attendees to your event. For more information on ticket formats, click here

• While the details of transferring tickets may vary depending on which 3rd party platform you’re using, the general process is the same: 
  • Log into the platform where you originally accepted your tickets
  • Click to view the tickets you want to transfer
  • There should be a “transfer” or “send” button next to the ticket view 
  • Enter the information (usually name and email) of the intended recipient of your tickets and confirm
  • You’re all set!
• Here are some guides on transferring tickets for common 3rd party platforms (please note that these links will take you away from the SeatGeek support center page and may not be affiliated with SeatGeek):
  • Ticketmaster
  • AXS
  • MLB Ballpark app