Implementation Specialist
At SeatGeek, we’re creating a modern box office for teams, leagues, venues, and rightsholders that is completely differentiated from legacy ticketing providers.  Providing a best-in-class ticketing software is the first step. This is where you come in. We’re looking for an Implementation Specialist to manage and optimize our client’s onboarding process from start to finish.

Whether it means traveling on-site to help onboard clients, knowing our SRO4 software inside and out, or juggling multiple projects simultaneously, you’ll be there for our clients every step of the way.

What You'll Do

  • Become an expert in all things SRO4 and in turn, train our clients to become experts, too
  • Ensure client happiness by being a constant resource for them and resolving escalated client issues
  • Travel to different client locations to manage on-site training and roll-outs
  • Work closely with clients to define needs and solutions, as well as configure systems to ensure a smooth implementation process
  • Play a crucial role in developing standard procedures and efficiencies

Who You Are

  • A strong project manager with a Bachelor’s degree and 5+ years experience
  • Experienced.  You’ve worked with at least one ticketing business system and/or in a box office.
  • An excellent communicator who enjoys collaborating with both SeatGeek teams and external clients
  • Focused.  You’re a multi-tasker who can organize and prioritize any to-do list
  • A quick learner that loves to stay on top of product updates and industry trends, who has interest in the more technical side of things
  • A tireless advocate who can bridge the gap between client needs and internal teams

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services