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Product Support Analyst · Portland, OR
SeatGeek Enterprise is paving the way for the future of ticketing by opening up the industry. We have clients around the globe and, now, our first NFL & NBA teams to support.

With great software comes great responsibility (and great opportunity!).  We’re looking for a Product Support Analyst who can provide excellent technical product support to our SGE clients.  If you love learning new technology inside and out, enjoy collaborating with internal teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we'd love to hear from you.

What You'll Do

  • Assist clients with incoming software application support requests through phone calls, chats, and emails
  • Test software application issues and bugs in a test environment and work with the development team for a resolution
  • Take ownership of ongoing support cases by communicating with clients, investigating ongoing issues, and collaborating with internal resources
  • Go above and beyond to provide support for all SGE clients

Who You Are

  • An exceptional problem solver with 2-3 years of experience working in a technical support capacity for a SaaS company or a call-center
  • Interested in technology systems, software, and start-ups
  • An excellent communicator who keeps a positive attitude even on the most challenging calls
  • A fan of live events, and ideally, with experience working in the ticketing space
  • Passionate about all things related to customer happiness
  • A critical thinker who loves to work in a fast-paced environment
  • Willing to travel up to 25% of the time

Perks

  • A competitive base salary and equity stake in a well-funded growth stage company
  • A laid-back, fun workplace designed to facilitate collaboration and company wide events
  • $120/mo to spend on live events tickets
  • A superb benefits package that supports health/dental/vision
  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
  • Annual subscriptions to Citibike, Spotify, and meditation services
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.